Motherly Comfort Home Care is a family owned business. Like you, we have had personal experience in seeing the effects of aging on our grandparents, parents, relatives, and close family friends. We have also seen first-hand the challenges and struggles that family members and caregivers face in trying to provide the kind of care needed by their aging loved ones.
As a Remote Help Desk Specialist at Mother Home Care, you will play a crucial role in providing exceptional technical support and assistance to our healthcare professionals and clients. You will leverage your problem-solving skills and technical expertise to ensure seamless operations, enhance user experience, and contribute to the overall efficiency of our services. This position requires excellent communication skills and the ability to work independently in a remote setting.
Key Responsibilities
Provide first-line technical support to users via phone, email, and chat for software and hardware issues.
Diagnose and resolve technical issues in a timely manner, escalating complex issues to appropriate teams when necessary.
Assist users with software installations, upgrades, and troubleshooting, ensuring compliance with company protocols.
Document and maintain records of user interactions and technical issues in the help desk ticketing system.
Conduct training sessions for end-users on software applications and tools used within the organization.
Required Skills and Qualifications
The ideal candidate must possess a high school diploma or equivalent, with a minimum of 2 years of experience in a help desk or technical support role. Proficiency in troubleshooting Windows and Mac operating systems, as well as familiarity with healthcare software applications, is essential. Excellent verbal and written communication skills, strong attention to detail, and the ability to work effectively in a fast-paced environment are mandatory.
Preferred Skills
Experience in the healthcare industry is a plus. Knowledge of remote support tools, network troubleshooting, and ITIL certification are highly preferred. Familiarity with electronic health records (EHR) systems will be considered an advantage.
Working Conditions
This is a fully remote position, allowing for flexible work hours. The working environment entails working from home or other remote settings. The candidate must have a reliable internet connection and the ability to communicate effectively with team members and clients in a virtual setting.
Compensation and Benefits
Health insurance benefits.
Paid time off (PTO).
Professional development opportunities.
Retirement savings plan.
About the Company
Mother Home Care is a leading provider of home healthcare services, dedicated to enhancing the quality of life for our clients and their families. We focus on delivering compassionate, patient-centered care through a team of skilled healthcare professionals. Our mission is to provide affordable, accessible, and high-quality care to those in need, and we are proud to be making a positive impact in our community.
The pay range for this role is:
28 - 30 USD per hour(Remote (Buffalo, New York, US))