Ensures the integrity of all data collected at time of registration to ensure accurate patient identification help ensure patient safety collects and/or facilitates accurate and timely payment for services provided and delivers superior customer service to internal and external customers.
Greets receives and escorts patients as required and consistent with customer service guidelines
Collects and verifies patient demographic insurance eligibility and financial information/ responsibility and accurately documents in hospital computer system(s)
Responsible for consistent and accurate use and execution of department SOP's (established operating procedures) and supporting tools software websites
Identifies current and prior patient responsible balances educates patients on their financial responsibilities
Screens self pay patients identifies potential solution(s) and facilitates solution application process (manual and/or electronic) or patient payment as appropriate
Interviews patients bedside as needed to facilitate timely and effective solutions (ED only)
Assist patients in establishing secured installments plans when applicable
Ensures all hospital and regulatory requirements are met (including but not limited to signatures distributing patient rights health care proxies HIPAA requirements etc.)
Ensures completion of registration paperwork to facilitate efficient patient flow
Meets performance standards established by Patient Access leadership including but not limited to: quality collections customer service screening/solution rates productivity
Delivers exemplary customer service for patients in accordance with hospital expectations/guidelines
Works effectively with patient access peers and other hospital departments
Performs other duties as assigned
Education
High School Diploma or equivalent required
Experience
1-2 years of experience in hospital/clinic/physician office or related field preferred
Familiarity with patient access tools systems and technologies
Excellent customer service/communications skills
Comfortable with collection process
Comfortable with securing solutions for uninsured patients
Knowledge of Medical Terminology preferred
Proven ability and/or expressed willingness to work as part of a team