Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is essential in providing exceptional service to our customers in a retail environment, ensuring their needs are met with professionalism and efficiency. The ideal candidate will possess strong communication skills, a customer-focused attitude, and the ability to handle transactions accurately.
Responsibilities
- Provide outstanding customer service by assisting customers with inquiries and resolving issues promptly.
- Operate Point of Sale (POS) systems for processing transactions, including cash handling and cashiering duties.
- Conduct product demonstrations to educate customers about features and benefits.
- Engage in upselling techniques to enhance the customer shopping experience and increase sales.
- Maintain merchandising standards by stocking shelves, organizing displays, and ensuring product availability.
- Supervise junior staff members when necessary, providing guidance and support in daily operations.
- Utilize basic math skills for accurate cash handling and retail math calculations.
- Uphold phone etiquette when managing customer calls or inquiries.
- Foster a welcoming environment for all customers, ensuring their satisfaction throughout their shopping experience.
Experience
- Previous experience in customer service or retail sales is preferred.
- Familiarity with grocery store operations is a plus.
- Bilingual candidates are encouraged to apply as language skills can enhance customer interactions.
- Supervising experience is beneficial for those interested in leadership roles within the team.
- Knowledge of merchandising techniques and stocking procedures is advantageous. Join our team as a Customer Service Representative where you can make a difference in our customers' shopping experiences while developing your skills in a supportive environment!
Job Type: Full-time
Expected hours: 40 per week
Benefits:
- Employee discount
Work Location: In person