Sales Manager

Our busy hotel is looking for an enthusiastic leader with great sales skills and a customer-focused approach to be our next sales manager. You will add passion and creativity to our sales team, as well as build a strategy to reach and exceed revenue targets through outside sales calls, on-site visits and sales tours, and community networking.

You will also be able to increase sales by monitoring local market trends and competitor activity in order to find and close business leads. We are searching for someone with at least 3 years of sales and marketing expertise, as well as a love for meeting new people and providing exceptional customer service. Apply now if this sounds like an exciting opportunity!

Purpose for the Position:

The Sales Manager is responsible for growing overall revenue and profitability while maximizing customer satisfaction from pre-event planning through post-event phases of service. This role requires spending more than 50% of the time engaged in outside sales activities, including soliciting new and repeat business through a proactive, consultative sales approach.

The Sales Manager actively meets with clients, conducts site visits, and participates in external networking and industry events to drive business growth. A key component of the role is cultivating and maintaining strong relationships with key hotel personnel to enhance the overall business relationship with the hotel, while ensuring a seamless client experience throughout all phases of service.

• Solicit and secure hotel business through a proactive, consultative sales approach, identifying and pursuing new outside sales opportunities via networking, cold calling, and market research.
• Planning and implementing marketing plans in conjunction with the General Manager.
• Utilize current software systems (Delphi), marketing tools, and standard
• Implement and update hotel marketing tools.
• Write and utilize a quarterly sales action plan.
• Cultivate and maintain relationships with key hotel personnel and meet client needs through attending client meetings, creating and maintaining organized show files, and responding to client concerns, questions, and problems.
• Assist with reporting as necessary on a weekly/monthly basis.
• Provide operational support during shows, driving sales programs with team members.
• Collaborate strategically with various departments to achieve the hotel's success.
• The Sales Manager will maintain existing accounts as well as proactively solicit new business.
• Responsible for increasing revenues by soliciting group business, which may include banquet food and beverage, room/site rental, AV, and miscellaneous. revenues on behalf of the hotel through proactive solicitation and prospecting, and responding to leads.
• Participating in industry and civic organizations, networking to gain opportunities for new business.
• Proactively pursue, organize, and book group business with or without banquet needs for the hotel.
• May be responsible for business transient travel – proactively share shift accounts from the competition, grow share of existing accounts, and negotiate rates and concessions that align with the hotel's overall budget and strategies.
• Maintain ongoing knowledge of the competition's product and current marketing.
• Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision-making; demonstrates honesty/integrity; leads by example.
• Analyzing information and evaluating results to choose the best solution.

Requirements and Skills:

• Be an outgoing and welcoming personality for the hotel
• Use logical thinking and personal judgment to perform a variety of tasks
• Make decisions based on the company
• Ability to act calmly and swiftly under pressure
• Follow written and/or verbal instructions
• Excellent verbal and written communication
• Be available for work during days, evenings, weekends, and holidays as needed
• Have 3 years of Sales Manager experience or equivalent
• Delphi and MS Office experience or willingness to learn
• Complete the required Sales Reports

Physical Demands:

• Occasionally lifting/pulling/pushing up to 10-50
• Alternately walk and stand throughout the entire shift
• Occasionally reach overhead and at or below the shoulder
• Occasionally stoop, crouch, and crawl
• Frequently ascend and descend ramps
• Constantly hear, understand, and distinguish speech and/or other (in person, phone, or other remote).
• Constantly have a clear vision, the ability to see objects, and people

Travel: This position will require that you travel more than 50% of your shift. Mileage is reimbursed. A good driving record and a valid driver's license are required.

Environmental Conditions: The job is fast-paced and requires flexibility and adaptability to business changes. This job is constantly indoors but may occasionally require you to be exposed to mild to inclement weather.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job; duties, responsibilities, and activities may change at any time with or without notice.

EEO Statement:

Our hotel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training.

• Establish and grow our market share by developing and maintaining relationships with major group and catering clients
• Identify new business leads by examining local market trends and competition activities
• Collaborate on creating and planning the department budget with the director of sales and marketing to align overall sales objectives and strategies for the hotel
• Increase new business and accelerate revenue generation by cold calling, on-site visits, and sales tours, as well as engaging your local community network
• Attend various industry tradeshows and conferences as a professional representative of the hotel, while adhering to the budget and marketing plan requirements

• Stays organized and manage time well
• Demonstrated exceptional social, verbal, and negotiating abilities
• 3+ years of experience in sales management or in a leadership role in the sales department, preferably in hospitality
• High school diploma or GED, and bachelor's degree in business or related field preferred
• Prior experience working in the hospitality sector is required