Sales Support Manager (Hybrid)

Company Description

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

Job Description

We are currently searching for a hands-on, outcome-oriented leader with a strong customer service orientation to manage the fast-paced world of our Sales Support Department. As Sales Support Manager, you’ll guide decision-making to support the department’s day-to-day operations. You’ll also use your analytical and problem-solving skills to help the team quickly resolve challenges that arise, guiding them toward the most cost-effective solutions. The ideal candidate will have solid experience with analyzing data, strategic planning and workflow efficiencies, as well as superb communication, training and interpersonal skills to support the department’s growth and development. Since you’ll be working closely with a variety of cross-functional teams, excellent collaboration skills are also a must. This is a hybrid on-site/remote position, so candidates should live within commuting distance of our Carson, CA, headquarters.

A day on the job looks like this:

• Owning the end-to-end customer lifecycle from receipt of order to installation and delivery, including order fulfillment
• Customer advocate ensuring service delivery excellence and flawless execution to meet customer expectations, timelines, and deliverables, supporting the overall customer journey management
• Coaching, training, mentoring and developing team members to support delivery coordination
• Driving continuous process improvement to ensure both productivity and quality output
• Supporting the daily operations of the Sales Support Department
• Assisting team members in problem solving—with the ability to jump in and collaborate to create fast resolutions and manage escalation management
• Analyzing reports and examining workflows
• Recognizing and rewarding team achievements—big and small
• Positively and proactively managing team members

Qualifications

Got the skills and experience? Here’s what we’re looking for:

• 2+ years of experience in a managerial position with an emphasis on sales and customer service
• Experience in CRM management (e.g., Salesforce) and ERP systems (SAP, NetSuite)
• Exceptional interpersonal skills and the ability to work effectively with people at all levels, including relationship management
• Strong cross-functional collaboration with inside and outside Sales Teams, including account management responsibilities
• Strong analytical, planning and problem-solving skills with an outcome-oriented mindset
• Ability to work in multiple software programs; experience with Salesforce is a plus
• Ability to collaborate with cross-functional teams to support implementation and post-sales support
• Superb communication and interpersonal skills
• Positive, sales-focused and customer success management-oriented mindset
• Ability to thrive in a fast-paced environment
• Ability to manage multiple projects simultaneously with superior attention to detail

Additional Information

And here’s our end of the bargain! 

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at a salary rate between $70,500 - $95,500 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.

Lakeshore is an E-Verify employer. We use E-Verify to confirm the employment eligibility of all newly hired employees.

Please see the E-Verify Participation Poster and Know Your Rights Poster in English and Spanish for more information. INDRLL1