Sales Support/Orders Managment

Position Summary:

The Order Management/Customer Service Representative acts as a liaison, provide product/services information, process orders and resolve any emerging problems with customer accounts. Manages assigned customer accounts, from entry to delivery, to ensure customers’ expectations are achieved.

Responsibilities:

• Manages orders from entry to delivery, for assigned accounts to ensure the customer’s expectations are met.
• Acts as primary contact in understanding and responding to customer needs and issues.
• Proactively anticipates problems, and effectively resolves them before they become major issues.
• Supports inventory management by monitoring and reporting inventory status and initiating recommendations and actions to adjust or replenish inventory levels.
• Understands all steps of the order fulfillment process utilizing network systems, word processing and spreadsheet applications.
• Develops relationships with other departments to assure accurate order pricing and product on all customer orders
• Prepares clear, concise reports, documentation, and routine customer correspondence.
• Promptly address any customer complaint for damages, shortages and incorrect quantity or item and see them through to resolution
• Support the Customer Service Manager with other tasks as required

Candidate Requirements:

• Strong mathematical skills
• High school diploma or equivalent, college degree preferred
• Prior industry customer service experience preferred
• Ability to work independently with minimal supervision and manage multiple priorities
• Strong written, verbal, and interpersonal communication skills
• Proficiency using technology, including MS Office software:

- Microsoft Office: Outlook, Word, Excel, PowerPoint

• Ability to effectively communicate and follow-up with questions, comments or concerns in the manufacturing environment

Job Type: Full-time

Pay: From $19.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person