OVERVIEW
Dillabaugh’s Flooring America strives to be the #1 full-service installation company in the world. The Scheduling & Fulfillment Administrator manages job timelines, ensuring seamless scheduling and fulfillment of sold installations while maintaining accurate records in company software. They oversee fleet vehicle maintenance, process installer invoices and paychecks, and handle quotes, invoices, and closeouts for repairs or claims. Additionally, they coordinate product logistics, communicate schedule changes, and assist in resolving job site issues and warranty concerns.
JOB RESPONSIBILITIES
▪Job Scheduling & Coordination: Manage job timelines, update RFMS Schedule Pro, confirm installations with customers and installers, and oversee fulfillment of sold installations.
▪Fleet & Installer Administration: Schedule and manage fleet vehicle maintenance, process gas receipts, distribute installer paychecks, maintain insurance certificates, oversee installer invoice processing, and other administrative duties as assigned.
▪Financial & Documentation Management: Process quotes, invoices, and closeouts for repairs and claim upgrades, submit work orders, and monitor product returns to confirm vendor credits.
▪Logistics & Product Coordination: Ensure product ETAs align with installation timelines, assist in urgent product ordering and delivery logistics, and communicate delays or changes to project managers.
▪Support & Issue Resolution: Assist the QC lead with scheduling warranty and repair work, serve as a secondary contact for job site installer issues, and ensure smooth fulfillment of installations.
▪General: Maintain proper hygiene, meet dress code requirements, have a positive attitude, and Embrace the DFA Core Values of Ideal Team Player, Fire Fighter, Professionalism, Integrity, and Servant’s Heart.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Bereavement leave
- Dental insurance
- Dependent health insurance coverage
- Employee discount
- Health insurance
- Life insurance
- Opportunities for advancement
- Paid jury duty
- Paid time off
- Vision insurance
Work Location: In person