RYCO Landscaping, RYCO Design Group and Ryco Snowplowing are award-winning, family-owned and operated companies. With locations in Lake in the Hills, IL and Barrington Hills, IL, RYCO has been providing impeccable year-round landscape services to clients for over 29 years. RYCO Landscaping services commercial properties, HOAs, and residential homes throughout the Chicagoland and Southern Wisconsin area. Each team member at RYCO is dedicated to providing our clients the help and guidance they need to add lasting beauty, enjoyment and value to their landscaping. Whether looking for design, maintenance, lawn care, lighting, irrigation or snow services, RYCO services clients with customized care and support.
Job Summary
The Snow Department Administrative Assistant reports directly to the Director of Snow and plays a critical role in ensuring smooth and efficient administrative operations during the snow season. This individual will serve as the primary administrative support to the Director of Snow and Snow Field Operations Managers. Responsibilities include coordinating snow-related documentation, communicating with crew members, ensuring compliance with snow event processes, and delivering exceptional customer service. This position requires a minimum of 5 years of administrative experience within a snow operations company and a strong understanding of the snow business and its unique demands.
General Accountabilities
- Greet customers, vendors, service partners and employees, delivering world-class customer service.
- Answer and route calls as necessary, maintaining a log of calls requiring further action specific to snow operations.
- Performs a variety of routine clerical tasks.
- Intake and handle the property damage accident repairs for snow department.
- Assist Snow Field Operations Managers with clear, timely communication to snow crews, including weather alerts, shift schedules, and operational changes.
- Be present when necessary during crew dispatch times to distribute documents, instructions, and updates.
- Coordinate and document all incoming snow event details, ensuring proper proof of service is collected (e.g., photos, GPS, logs).
- Process, organize, and maintain accurate documentation related to snow services, including route sheets, crew logs, salt usage, and incident reports.
- Track and verify snow crew hours daily, ensuring accurate entry for payroll and billing purposes.
- Review and organize snow tickets and service documentation for accuracy and completeness.
- Assist with dashboard.
- Coordinate with subcontractors and vendors to confirm service delivery and documentation.
- Assist in the organization of proof-of-service packages for client review and billing.
- Maintain inventory and distribution of snow-related supplies (e.g., ice melt, safety gear, shovels).
- Support the preparation and delivery of snow reports, production logs, and post-event summaries.
- Office member relations: assist colleagues with snow-related administrative tasks and performs other related duties as assigned by management.
- Company report generation: Produces timely assigned sales report, production reports, etc. and prepares presentations/proposals as needed.
- Software management: Sitefotos management, Verizon Connect, BOSS LM.
- Coordinates office activities and operations to ensure efficiency and adherence to company policies.
- Attend weekly snow production meetings and maintain agendas/notes as needed.
- Serve as a liaison between office and field operations during snow events to ensure fast, effective communication.
- The company reserves the right to add or change duties at any time.
Benefits
- Holiday Pay
- PTO
- 401K
- Medical
- Dental
- Vision
- Life Insurance