Job Overview
As a Manager at Massage Envy, you’ll lead daily spa operations, ensuring exceptional guest service, a supportive team environment, and overall business success.
Key Responsibilities:
Operations:
- Manage day-to-day activities and ensure adherence to Massage Envy standards.
- Schedule staff for optimal coverage and efficiency.
Customer Service:
- Ensure outstanding client experiences and resolve concerns professionally.
- Drive member satisfaction and retention initiatives.
Team Leadership:
- Hire, train, and develop a high-performing team.
- Conduct performance reviews and foster a positive work culture.
Financial Management:
- Oversee budgets, analyze reports, and drive revenue growth.
- Manage inventory and cost controls.
Sales & Marketing:
- Execute sales strategies and promotions.
- Monitor performance and engage with the local community to build brand visibility.
Compliance & Safety:
- Ensure adherence to regulations and company policies.
- Maintain a safe, clean, and compliant environment.
Qualifications:
- Proven management experience in service industries; spa or wellness preferred.
- Strong leadership, communication, and conflict resolution skills.
- Financial acumen and proficiency with business software.
- CPR/First Aid certification preferred.
Compensation & Benefits:
- Starting salary: $50,000 annually
- Commission and performance-based bonuses
- Competitive benefits package
- Opportunities for professional development
What We’re Looking For:
We’re looking for a leader who’s passionate about wellness and committed to delivering exceptional customer service. You’re a confident decision-maker, a strong communicator, and someone who motivates others through positivity and professionalism. A proactive problem-solver, you thrive in a fast-paced environment and bring a team-focused mindset to everything you do.
Apply today!
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person