About the Team

The Senior Employee Relations (ER) Partner serves as a trusted advisor and strategic partner to business leaders, ensuring they are equipped to effectively manage employee relations matters while cultivating a positive, compliant, and performance-driven work environment. This role is instrumental in delivering thoughtful people solutions that align with company values and employment laws, while also strengthening manager capability and employee engagement.

The Senior ER Partner will drive strategic initiatives, including performance management programs and proactive organizational interventions. This includes supporting managers with performance-related coaching, implementing consistent and equitable practices, and enhancing systems to improve employee performance and accountability.

The ideal candidate brings strong analytical skills to identify ER trends, diagnose root causes, and partner with cross-functional stakeholders—such as HRBPs, Legal, Learning & Development, and DEI—to recommend and execute solutions that address systemic issues. This role will report to the Employee Relations Manager and play a key role in evolving the employee experience through forward-thinking ER strategy and performance management support.

About the Role

• Partner with managers to address complex and sensitive performance management cases, providing expert coaching and guidance on performance improvement planning, corrective action, and conflict resolution to drive individual and team success.
• Serve as a trusted advisor to managers and HRBPs by recommending thoughtful, pragmatic solutions that enhance performance outcomes and uphold a fair and consistent employee experience.
• Identify negative trends through recurring performance challenges and provide strategic recommendations to address root causes, improve people manager capability, and support long-term organizational effectiveness.
• Collaborate closely with the Employee Relations Center of Excellence (COE), which manages conduct and policy matters, ensuring seamless alignment and knowledge sharing between performance-related and conduct-related workstreams.
• Support change management efforts through proactive education, process enhancements, and innovation—always with an eye toward improving the employee and manager experience.
• Escalate complex or high-risk matters appropriately and provide guidance to peers across the People Team on navigating performance-related issues.
• Provide insights and reporting to ER leadership based on case trends and organizational needs; use data to inform systemic improvements and reduce reactive ER work.
• Maintain up-to-date knowledge of employment laws and best practices to ensure performance management processes remain compliant, equitable, and effective.
• Champion a balanced, risk-aware approach to ER decisions—ensuring both employee advocacy and business impact are taken into account.

You’re excited about this opportunity because you will…

• Serve as a trusted thought partner to business leaders, offering strategic guidance on performance management challenges and team effectiveness.
• Leverage both qualitative insights and quantitative data to anticipate trends, identify root causes, and recommend proactive people strategies.
• Apply your expertise to support and coach leaders in developing high-performing teams through fair, consistent, and scalable performance management practices.
• Stay closely connected to the employee experience, identifying friction points and championing initiatives that enhance engagement, accountability, and development.
• Act as a culture advocate, partnering with leaders to shape and elevate the DoorDash employee experience through thoughtful performance strategies.
• Contribute to the design and delivery of targeted training sessions for managers on performance conversations, feedback, and development planning.
• Provide support and subject matter expertise on the team’s case management system, helping maintain data integrity and operational excellence

We're excited about you because...

• Minimum of 3 years heavy emphasis on Employee Relations
• At least 7 years relevant experience with human resources, ideally focused in employee relations, employment law, or HRBP experience
• Mastery of employment law basics and performance management best practices
• Ability to translate data and predictive analytics into proactive actions
• Excellent communicator, written and oral
• Exceptions interpersonal skills, including high EQ, to build trust and influence at all levels of the organization
• Team player who knows how and when to collaborate to ensure success, with proven track record of successfully leading and participating in cross-functional projects
• Presentation and training facilitation

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

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About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.