POSITION SUMMARY
The DHD Technical Project Coordinator will work to support and develop the DHD business unit. In this role, the DHD Technical Project Coordinator will manage and support the order and process pipelines and be the client coordinator for DHD products. This position engages with the programming department and key business areas to improve workflow and communication between internal and external stakeholders regarding development projects. This position acts as liaison between design teams, technical teams, client support teams, and management to ensure transparency throughout the development process, from initial concept to implementation. The DHD Technical Project Coordinator is responsible for coordinating meetings between credit unions, vendors, and CU*Answer staff. This position is also responsible for the processing and flow of projects in Track*It, to ensure projects move forward and are updated accordingly. A wide degree of creativity and latitude is expected. Enhance department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
The ability to apply independent judgment is critical in managing complex tasks and making decisions that directly impact the organization's success. This includes assessing situations, analyzing available information, and evaluating potential risks and benefits to determine the best course of action. The individual in this role is expected to make well-informed decisions without constant supervision, addressing challenges with confidence and ensuring alignment with organizational goals and values. This function involves balancing competing priorities, managing ambiguity, and handling urgent or sensitive matters with discretion.
ESSENTIAL JOB FUNCTIONS
- Use independent judgement to coordinate and support online ordering and configuration of the Developer’s Help Desk products.
- Be a client advocate for clients pursuing DHD products.
- Expand on documentation to create a broader set of operational guides and explanatory content for the DHD.
- Manage changes to the project scope, timeline, and budget using appropriate verification techniques.
- Other duties as assigned.
- Provide appropriate communications and manage the relationship with clients, vendors, and relevant stakeholders.
- Maintain a positive attitude as a contributing member of the programming team and complete all tasks assigned by management to meet team objectives.
- Work with DHD leaders on custom projects with member-facing components to provide appropriate client communications needed for securing client approvals.
- Manage and update the DHD website by working with DHD team and communicating changes to Web Services.
- Maintain a positive attitude as a contributing member of the programming team and complete all task assigned by management to meet team objectives.
- Track and maintain project status and SDLC compliance in the Track*IT database.
- Configure and verify the active workflow and personnel records in the Track*IT database.
- Work with employees and department heads to provide training and assistance with Track*IT.
- Complete billing tasks: post monthly billing and create billing for custom projects upon completion.
- Exercise extensive independent judgment to assess complex situations, analyze information, and make decisions that align with organizational goals.
- Manage multiple priorities effectively, demonstrating discretion and sound decision-making across all responsibilities.
- Perform additional duties as assigned to support organizational goals and evolving business needs.
JOB SPECIFICATIONS
- Four-year degree in business-related, IT or project management field or equivalent work experience is required. Equivalent experience would be at least 1-2 years of working experience in CU*Base, financial services, or IT related industry.
- Experience and comfort working with computer software; ability to learn and explore new software independently.
- Experience with the CU*Answers CU*BASE system is required.
- Thoroughness, excellent attention to detail, and good problem-solving skills.
- Ability to work independently and manage projects with minimal supervision.
- Ability to use discretion when dealing with sensitive or confidential data.
- Excellent organizational skills; ability to manage multiple projects simultaneously; ability to effectively handle rapidly-changing priorities and meet deadlines.
- Extensive knowledge of credit union operations, regulations, and procedures.
- Excellent verbal and written communication skills with an ability to work closely with credit union senior management, third party vendors, and principals of potential CU*Answers business partners.
- Experience developing and implementing long-term sales and marketing strategies.
- Ability to juggle multiple projects simultaneously.
- Self-directed, able to take initiative.
- Ability to operate telephone, photocopier, fax machines and PC workstation.
- Regular and predictable attendance.
- Embrace and adhere to the company mission and the seven cooperative principles of a cooperative.
CU*Answers is an Equal Employment Opportunity employer that supports the unique perspectives and experiences from all employees and supports a collaborative community spirit. All qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any status or condition protected by applicable federal, state or local laws.
About CU* Answers:
CU*Answers offers a wide array of career opportunities ranging from software development to customer service roles. With our employee development initiatives, we focus on our employees finding a career, not just a job. CU*Answers has a proven track record of developing staff members and promoting from within. If you are ready to join a team built on the principles embedded throughout the credit union industry, check out our career opportunities today!