Overview
BlastOne is a family owned, professionally run business that is growing fast globally and looking for top talent to join our dynamic fast paced family! What makes us great is phenomenal staff who fit our fantastic culture! We believe in paying well and offering great benefits in order to attract the best talent.
What we do: BlastOne is a leading global supplier in the Industrial Corrosion Control Industry!
Hiring fantastic people is our key to growth. We hire top talent who share our values!
The Role
The Technical Support Manager for BlastOne is responsible for leading the field technicians within Aftermarket Services to provide superior support. Additionally, this role will maximize the efficiency of the team members and processes to achieve the team’s KPIs.
- Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with solutions tailored to customer needs.
- Build and continuously improve standard inspection processes and documentation
- Train technicians for inspection processes and ensure excellent communication to customers for inspection results.
- Develop and lead a continuous improvement process within BIS to prioritize field installations and reliabilities issues to ensure high frequency, high criticality issues are being resolved through design improvements.
- Lead the team of field technicians by managing schedules, coordinating technical training and supporting the technicians to resolve field related issues.
- Support customer service to assist customers with resolving production downtime or equipment related issues.
- Develop customer training content and help administer training to the customer.
- Maintain the calendar for customer training events.
- Other duties as assigned.
Required Qualifications
- At least 5 years of experience working with industrial support or Service focuses.
- Previous work experience leading a technical team and direct interaction with customers.
- BS In Engineering, Business, Marketing or related fields, Or Equivalent Experience
- Knowledge of heavy industrial solutions
- Knowledge of Blasting and Painting Operations
- Microsoft Office Suite including Microsoft Projects
- Lift up to 50 lbs. occasionally
- Ability to stand for long periods of time.
- Ability to work at an office desk for long periods of time
- Office environment and various industrial production operations based on customer conditions.
- Monday through Friday
- Up to 25% Travel
The Perks working at BlastOne
- Great company culture with a meaningful mission
- Flexible time off
- Generous 401k policy
- Industry leading Health Insurance & benefits program
- Ability to put your personal stamp on the success of a company
- Incredible opportunities to grow within the company and the industry, both your responsibilities and compensation.
Personality / Core Value Requirements
BlastOne is a unique company. We have a strong, close-knit team of hard-working, caring professionals who have a passion for supporting our customers. To accomplish this, we will make great effort to ensure that the members we add to our team will contribute positively to the great culture we already have.
We’re happy – but we spell it HAPIEE which is an acronym for our core values and beliefs:
- H: Humility – it is the team that wins - no one is better than anyone else on the team. My success is just as much the result of others I work with.
- A: We’re Agile– we move and work quickly and are flexible – we change quick.
- P: We’re positive, outgoing and Passionate! Our favorite phrase is ‘CAN DO!’
- I: We act with Integrity at all times. We are respectful and courteous. We do the right thing.
- E: We Execute– we do what we say we will do. Action is better than inaction.
- E: We always operate with Excellence and with a hard work ethic.