SUMMARY:
This is an entry level position primarily responsible for accurately processing transitions, responding to customer inquiries and cross-selling or making referrals for all products and services offered.
The following duties are not intended to serve as a comprehensive list of all duties required in this position. This job description is intended to provide a representative summary of the major duties and responsibilities. This role may not be required to perform all duties listed and may be required to perform additional duties as requested.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
? Perform over the counter and drive-through transactions such as deposits, withdrawals, transfers, check cashing, payments, etc. Transact night depository and mail deposits, processing all transactions via teller terminal with speed, accuracy, and efficiency.
? Perform other service transactions such as collections, wire transfers, cash advances, stop payments, check ordering, issuing, and redeeming savings bonds.
? Issue travelers check, gift checks, bank checks, and assess appropriate fees.
? Responsible for accurately balancing and securely maintaining all cash in their custody.
? Respond to and follow through on all in-person and telephone customer inquiries or requests.
? Maintain a thorough knowledge of the Bank's products, services, policies, procedures, and operating systems
? Cross-sell or make referrals for all products and services offered.
? Achieve the sales activity and referral standards set by the ROM.
? Provide professional, exceptional customer service adhering to the Bank's and Customer Service Standards.
? Filling out CTR's in the event of the customer's deposit.
? Follow company rules, regulations, and Safety procedures.
? Strict adherence to the Bank Secrecy Act and all other applicable regulations is required.
? Compliance with BSA and all other applicable regulatory compliance is required.
OTHER DUTIES:
? Assist in auditing and reconciling consigned items.
? May assist with platform/new account functions as needed.
? Perform other assigned duties.
EDUCATION and EXPERIENCE:
? A high school diploma is required.
FLSA CLASSIFICATION: Non-Exempt