Piper Enterprise Solutions is seeking a Tier 3 Application Support Specialist to join an innovative and dependable company located in New Castle, Delaware.
Responsibilities of the Tier 3 Application Support Specialist:
- Interact with clients to assess the scope and impact of technical challenges.
- Research and analyze the functions of a wide variety of refinery applications, including dependencies on other systems.
- Perform detailed log analysis and troubleshooting of application-hardware interactions.
- Engage vendor support for unresolved technical issues.
- Own troubleshooting processes from start to resolution, providing updates to stakeholders.
- Document resolution procedures for both company and client knowledge bases.
- Assist with provisioning, deployment, upgrading, and migration of application software.
Qualifications of the Tier 3 Application Support Specialist:
- 5+ years of experience with oil refinery specific operations; Honeywell Experion PKS, AspenTech Software Suite, SAP PM/MM, OSIsoft PI System, Emerson DeltaV, AVEVA & Hexagon PPM Applications, etc.
- Strong problem-solving skills and ability to work independently.
- Scripting/PowerShell/automation experience.
- Understanding of code structures.
Compensation of the Tier 3 Application Support Specialist:
- Salary range: $90,000-120,000
- Comprehensive benefit package: Delaware BCBS - Family coverage, Delta Dental, Vision, 401k match, 10 PTO, 10 Holidays, etc.
This job opens for applications on 6/6/25. Applications for this job will be accepted for at least 30 days from the posting date
Keywords:
Tier 3, application support, application support specialist, analyst, application analyst, refinery, oil refinery, oil refinery operations, troubleshooting, resolving, scripting, powershell, automation, stakeholders, application, hardware, software, honeywell experion pks, aspentech, osisoft, provisioning, deploying, deployment, upgrades, upgrading, migration, migrate, medical, dental, delta dental, vision, 401k, 401k match, PTO, holiday, benefit
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