Application Analyst

Applications Analyst

We are currently seeking a graduate Applications Support Officer to support our client's Applications Team within their Information Technology Services function.

This is an excellent opportunity for a recent IT or Information Systems graduate to build hands-on experience in application support, user access management, service desk operations, documentation and business systems while developing a strong understanding of local government technology environments.

About the Role

Working closely with the Applications Team, you will provide day-to-day support for business applications and assist with the administration of systems, user access, service requests and application documentation.

A key focus of the role will be supporting the administration of the Simplex property and rating system, maintaining accurate records and assisting with the triage and resolution of application-related support requests.

Key Responsibilities

• Assist with the administration and support of business applications and ticketing systems.
• Process and maintain user access requests in line with security and approval requirements.
• Create, modify, review and deactivate user accounts.
• Monitor, triage, categorise and assign application support tickets.
• Provide first-level support and resolve routine application issues where appropriate.
• Escalate complex issues to senior team members and vendors.
• Assist with testing and validation of application changes, upgrades and enhancements.
• Develop and maintain user guides, procedures, knowledge articles and support documentation.
• Document business processes, system configurations and support procedures.
• Conduct research into application functionality, best practices and emerging technologies.
• Assist with analysis and research to support business improvements and Applications Team initiatives.

About You

• Information Technology
• Information Systems
• Business Information Systems
• or a related discipline.

You will also bring:

• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Analytical and problem-solving abilities.
• A customer-focused approach with strong interpersonal skills.
• The ability to work collaboratively within a team.
• Proficiency in Microsoft Office applications.

Desirable Experience

• Exposure to enterprise business applications or local government systems.
• Understanding of IT Service Management principles or ticketing systems.
• Experience developing documentation or process maps.
• Knowledge of user access management and information security principles.