Customer Service Coordinator

We are seeking a Customer Service Coordinator to join our Customer Service Team for a 12 month fixed term contract.

Based in our busy Australian head office located in Sydney CBD, this role offers an exciting opportunity to join our team.

• This position will work across the customer service department on various tasks/duties to achieve greater efficiencies while operating within company guidelines and with a customer focus.
• Accurately and professionally process customer requests, in an efficient and timely manner within the customer service team.
• Participate in all areas of Export and Import Cargo bookings, documentation and container release tasks.
• Ensure compliance with regulatory requirements.
• Assist in resolving enquiries for both internal and external customers in a timely and professional manner related to Shipment, documentation, Invoices and claims.
• Comply and follow Hapag-Lloyd standard operating procedures and local area guideline to perform their task as customer service coordinator.

Skills and Experience

• Open-Minded & Positive Attitude
• Customer Focus with a proactive customer service mentality
• Problem-solving mindset
• Effective communication skills and ability to take initiative.
• Ability to work under pressure
• Enthusiast team player
• Proficiency with basic user application systems (e.g. MS Office Suite)
• Very good command of written and spoken English.

Ideal candidates would also have:

• Basic work experience in liner shipping or freight forwarding.
• Knowledge of/proficiency with specific CRMS, and user application systems (e.g. Salesforce, SAP)

Perks and Benefits include:

• Fulfilling career with a supportive team
• Continuous development opportunities
• Collaborative work environment
• Hybrid work arrangements after probation completion
• Monthly events and celebrations.