IT Desktop Support Officer

Reporting to the IT Manager, you’ll work as part of our IT Team, providing support to users across more than 60 sites throughout Southeast Queensland and Northern NSW.

This is a great opportunity for someone looking to build their career in IT support. You may already have some hands-on IT experience, be completing or have recently completed an IT qualification, or be looking for an opportunity to take the next step in your IT career.

Key responsibilities include:

• Operation and maintenance of the internal helpdesk and asset database
• Providing computer and mobile device support, both remotely and onsite
• Assisting with remote access technologies, including Remote Desktop and VPN
• Microsoft 365 email and user account administration
• New user setup and provisioning
• Procurement and setup of IT equipment
• Assisting with network maintenance and support
• Mobile device deployment and support (iOS)
• Multi-function printer support and setup
• Troubleshooting day-to-day IT issues and escalating where required

About you:

We’re looking for someone who is enthusiastic about IT, enjoys problem-solving and is keen to continue developing their technical skills.

• Some experience or exposure to IT support, helpdesk or desktop support is desirable; however, we’re open to candidates at the beginning of their IT career
• An IT qualification, relevant studies or practical IT experience would be advantageous
• A good understanding of Windows operating systems and Microsoft 365
• Exposure to Active Directory, networking, DHCP, DNS or VPNs would be beneficial, but isn’t essential
• A willingness to learn and develop your skills across desktop, mobile, network and user support
• Strong communication and customer service skills, with the confidence to assist users with varying levels of technical knowledge
• Reliable, organised and able to manage competing priorities
• A valid Driver’s Licence and willingness to travel to our sites when required
• Experience with Cisco Meraki, computer SOEs, Apple DEP/VPP or MDM platforms is highly regarded but not essential

Most importantly, we’re looking for someone with a positive attitude, a genuine interest in technology and a willingness to learn. If you don’t tick every box but believe you have the right foundations and are keen to develop your career in IT, we encourage you to apply.

Why work with Shadforth?

• Celebrate Milestones | Monthly Birthday Raffle, Personal Goals and Team Achievements
• Service Recognition Program | Recognition for your continual service with Shadforth
• ShadLife Programs | Regular programs offering Wellness and Awareness initiatives co-designed amongst the Shadforth Teams

Shadforth are one of Queensland’s largest family-owned civil construction companies originating on the Sunshine Coast over 50 years ago. We have a strong presence across Queensland and Northern New South Wales where we have developed an outstanding reputation working across many sectors including residential and commercial subdivisions and major civil infrastructure, including roads and bridges.

To Apply

If you're interested in this role, click 'apply now' to submit an up-to-date copy of your resume.

At Shadforth, we are committed to fostering an inclusive and diverse workplace. We strongly encourage applications from women, First Nations people, and individuals from all backgrounds. Our goal is to create a welcoming environment where everyone feels valued, respected, and supported to achieve their full potential.

Checkout our website for other career opportunities - [external link]