Manager Mobile Mechanical Services

At RACQ, our purpose is to help Queenslanders live confidently and safely. Every day, our Mobile Mechanical Services team supports members when they need us most, whether that's through vehicle servicing, repairs, inspections or roadside assistance. As we continue to grow and evolve our services, we're looking for an exceptional leader who is passionate about delivering outstanding member experiences, driving operational excellence and building a high-performing team that makes a real difference in the community.

At RACQ, we’re good people doing good things, making a positive impact every day, with opportunities to learn, grow, and be more.

About the role

As Manager Mobile Mechanical Services, you will lead the safe, productive and profitable delivery of RACQ Auto's mobile mechanical operations across Queensland. You'll be responsible for driving performance, developing team capability and enhancing our mobile service offering to create greater value for members and support future business growth.

• Help shape RACQ’s mobile Tyre and Service offering.
• Lead and develop RACQ's Mobile Mechanical Services team.
• Drive operational excellence, safety and customer satisfaction.
• Support innovation and growth of mobile mechanical products and services.
• Manage performance, profitability and continuous improvement initiatives.

Key Responsibilities

• Lead the day-to-day operations of Mobile Mechanical Services, ensuring safe, efficient and high-quality service delivery.
• Coach, mentor and develop leaders and frontline team members to achieve strong performance outcomes.
• Drive exceptional customer and member experiences across all service channels.
• Collaborate with Strategy and Member & Growth teams to develop and enhance future products and services.
• Identify and implement process improvements that enhance productivity, service quality and profitability.
• Lead workforce planning, resource allocation and capability development to support service demand.
• Oversee operational compliance, risk management and workplace health and safety obligations.
• Manage budgets, financial performance and growth opportunities to achieve commercial outcomes.

About you

To be successful in this role, you will bring\:

• Trade qualifications within the automotive industry ideal and extensive experience in mechanical operations and valid drivers licence.
• Demonstrated leadership experience managing service delivery, operational performance and customer outcomes.
• Strong coaching and people leadership skills with the ability to build high-performing teams.
• Proven ability to drive safety, compliance, continuous improvement and operational excellence.
• Excellent stakeholder engagement, commercial acumen and customer service skills, with the ability to identify opportunities for growth and innovation.

If you're passionate about leading teams, delivering exceptional member outcomes and shaping the future of mobile mechanical services, we'd love to hear from you. Join RACQ and help us continue making a positive difference to the lives of Queenslanders.

Why join RACQ?

RACQ is here to drive a better future for all Queenslanders. With more than 1.7 million members, we’re built on helping people when they need it most. Join our team and play a part in supporting our members to move and live safely, securely and sustainably. We’re evolving with smarter, more sustainable solutions that make a real difference across Queensland. And while our reach is big, we stay small enough to support your career with care. At RACQ, you’ll find a flexible, inclusive workplace where everyone is valued, supported and empowered to thrive. Learn more about our culture and our commitment to diversity and inclusion at About us | RACQ

Why you’ll love working at RACQ

At RACQ, we support your work, wellbeing and career through benefits that matter.

• Free RACQ roadside assistance from day one
• Enjoy complimentary RACQ Everyday Roadside Assistance, renewed annually.
• Exclusive employee discounts
• Access discounts across RACQ products and partner offers including banking, insurance, solar, vehicle care, retail and travel.
• Wellbeing that goes beyond the basics
• Take advantage of onsite health checks, flu vaccinations, wellbeing rooms, digital wellbeing resources and discounted private health insurance.

Explore all our employee benefits at https\://[external link]

Ready to apply to do good stuff daily?

Successful candidates will be asked to complete background checks to progress their application.

Adjustments & Support

We’re committed to creating an inclusive and accessible recruitment experience for everyone. If you need any adjustments or support at any stage of the process, please reach out to careers@racq.com.au for a confidential and supportive conversation or visit http\://[external link]