Sales Operations Associate

Position:

Sales Operations Associate

Job Description:

Principal Accountabilities

● Responsible for the day-to-day sales support and customer service activities for assigned accounts with primarily indirect sales. Performs

sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational

processes and procedures. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing,

manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrates a proactive approach

and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective.

● Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms,

transportation, pricing, technical specifications, part numbers and any other unique customer requirements. Resolve discrepancies with the

customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex

issues. Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery

expectations and vendor availability.

● Customers Service and Service Requests: Meets customer service agreements established in SOW. Respond quickly ad professionally to

customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping

requirements. Documents all customer requests for product returns or maintenance cancellations in an Oracle ERP system. Obtains all

related facts and makes the decision to accept or reject based on established guidelines.

●Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims: Maintain control of the open backlog of orders,

service requests and RMA's from entry through billing. From ongoing reviews of open orders and SRs/RMAs determine if the vendors have

shipped, entitled and or billed the order or return. Research and resolve vendor invoice variances caused by price, quantity, goods/services

receipts, freight and tax cde discrepancies.

● May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.

Job Complexity

● Has developed knowledge and skills through formal training or considerable work experience

● Entry level often for those with work experience in the skill area

● Works within established procedures with a moderate degree of supervision

● Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound

decisions

Experience / Education

Typically requires a 2 year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require

specific certifications.

Location:

CN-Shenzhen, China (Upper Hills, Huang Gang Rd)

Time Type:

Full time

Job Category:

Business Support