Digital Business Manager
Job description
Job Description
As Digital Business Manager, you will act as the business ambassador of Accor's digital procurement solutions for UK and Benelux.
Your mission will be to increase adoption, engagement, and business value generated through our digital ecosystem by working closely with Sales teams, Category Managers, Procurement stakeholders, suppliers, and hotel customers.
You will be responsible for demonstrating how our digital solutions support commercial objectives, improve operational efficiency, and create value for both hotels and suppliers.
Based in London, you will play a key role in accelerating digital transformation across your region while acting as the voice of customers towards product and digital teams.
What you will be doing:
Drive adoption and business growth
- Develop and execute adoption plans for Accor's digital procurement tools.
- Support customers in maximizing the value generated through digital platforms.
- Identify opportunities to increase platform usage, transaction volumes and customer engagement.
- Promote digital solutions as business enablers rather than operational tools.
Partner with Sales teams
- Work closely with Sales teams to integrate digital solutions into customer discussions and value propositions.
- Support business development activities by demonstrating how digital procurement solutions contribute to revenue growth, efficiency, compliance and customer satisfaction.
- Participate in customer meetings, workshops, roadshows and events.
- Build compelling business cases and success stories showcasing platform value.
Act as the voice of the market
- Gather customer feedback, market insights and business requirements.
- Collaborate with Product teams to ensure regional needs are reflected in solution roadmaps.
- Contribute to prioritization discussions and product improvement initiatives.
Training, communication and change management
- Deliver presentations, webinars and workshops to customers, suppliers and internal stakeholders.
- Promote best practices and drive awareness of new functionalities and services.
Performance monitoring and reporting
- Track adoption, engagement and commercial KPIs.
- Analyse business performance and identify growth opportunities.
- Provide recommendations and action plans based on data-driven insights.
Skills mentioned
We are a world leading augmented hospitality Group. We are more than 300,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our integrated ecosystem of leading brands, personalized services and expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are Accor Our leadership is bold. Our agility thrives on open innovation and we embrace the new, whether it's diversity, trends, challenges. As change accelerates, we continually hone our vision of hospitality reinvented, developing how we use spaces and share with the world. We are a forward-thinking partner that delivers on steadfast commitment thanks to the most diversified & best performing integrated hospitality ecosystem. Our industry-defining tools catalyze stable growth, driving performance and value. Our global scope and specialist expertise empower those we work with. Accor hospitality is fundamentally about people and our success relies on our Heartists® to deliver the best service, welcome and care for our guests. With people at heart, our world expands. Our culture nurtures empowerment and welcomes everyone with openness. We are 100% committed to sustainability, with people at the heart of what we do. As such, we strive to make a meaningful impact by unlocking lifestyle experiences and shaping the hospitality of tomorrow - together, with all our stakeholders: Heartists®, owners, partners, guests and communities.
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