Infrastructure Engineer

The role

You’ll play a key role in supporting ANS’s core infrastructure, helping to keep our platforms highly available, secure, and performing at their best for our customers.

You’ll act as an escalation point for the wider engineering team, getting involved in more complex issues and building out your expertise across our platform.

Working closely with the infrastructure team, you’ll support patching, firmware upgrades, and proactive maintenance to keep everything up to date. You’ll also collaborate with vendors across our stack to ensure smooth integration and ongoing support.

What will I be doing?

Act as a 3rd line escalation point for the eCloud platform, supporting the wider team in resolving complex issues

Proactively monitor systems, identifying and addressing performance or stability issues before they impact customers

Work closely with other technical teams to deliver a high-quality support experience across our platforms

Take ownership of escalations with vendors, driving issues through to resolution

Ensure platform stability and security through regular patching, firmware upgrades, and system maintenance

Support capacity planning and help prepare the platform for future growth

Carry out platform audits and health checks to maintain performance and compliance

Create and maintain clear, high-quality technical documentation and processes

Build strong working relationships across technical and commercial teams

Support change, incident management, and CAB processes in line with ANS standards

Assist senior platform engineers with the delivery of platform improvements and infrastructure changes

Occasionally support out-of-hours work for critical updates or platform changes

What will I bring to the role?

Previous experience as an infrastructure engineer working in an enterprise or multi-tenant environment

Experience with VMware 7 and above

Experience With SAN Storage Technologies (3par, Nimble, Netapp, Dell Compellent) is ideal

Understanding of fundamental computer architecture, networking, virtualisation, storage, and operating system concepts

Previous experience using backups technologies and disaster recovery

Strong Troubleshooting and Diagnostic skills

Operational Experience with NSX 3.0+ Desirable

Ability to produce good quality documentation

Scripting abilities in Powershell and PowerCLI

Exposure to Cisco UCS

Willingness to do on call

Eligibilty for HMG Security Clearance