IT Business Analyst

Salary: £55,000 - 65,000 per year

Requirements

• Experience in a technology, digital, data or engineering environment, working alongside Agile delivery teams
• Strong business analysis skills, including problem-solving, requirements gathering and translating business needs into technical solutions
• Technical understanding of APIs, system integrations, data flows and software architecture principles
• Experience analysing interface specifications such as Swagger/OpenAPI, and using SQL or similar tools for data validation
• Experience with Salesforce Sales Cloud or Financial Services Cloud
• Excellent communication and stakeholder management skills
• Experience in a regulated industry, ideally financial services, is desirable
• Familiarity with cloud platforms, CI/CD pipelines and automated testing is desirable
• Experience working in small, cross-functional Agile teams is desirable
• Knowledge of data mapping, system analysis and backlog management tools such as Jira or Azure DevOps is desirable
• Understanding of secure software development and data protection principles is desirable

Responsibilities

• Collaborate with Product Owners and stakeholders to identify business problems, opportunities and desired outcomes
• Define and refine Epics and user stories, ensuring requirements are clear, actionable and ready for development and testing
• Work with cross-functional Agile teams to maintain delivery momentum and manage priorities
• Use data, analysis and performance metrics to support decision-making and improve delivery flow
• Analyse system interfaces, data flows and integration requirements in collaboration with technical teams
• Ensure solutions meet relevant governance, compliance, security and data privacy requirements

Technologies:

• Azure
• CI/CD
• Cloud
• CRM
• DevOps
• Flow
• Support
• JIRA
• OpenAPI
• SQL
• Salesforce
• Security
• Swagger
• UX UI Design

More:

We are seeking an experienced, CRM-focused Business Analyst to join a technology team within a large UK organisation. You will work with Product Owners, engineers, testers, UX specialists and business stakeholders to translate business needs into prioritised requirements, help shape customer-focused solutions and product backlogs, and prepare work for implementation. This is a full-time, permanent role based in South Yorkshire, with hybrid working and an inclusive, flexible approach to working arrangements. The salary is up to £65,000 per year, plus bonus and benefits. It is an opportunity for a technically minded Business Analyst to work at the intersection of business needs, product development and software engineering.

last updated 40 week of 2026