Senior Service Delivery Manager
Job description
Join OneAdvanced
We’re looking for an experienced Senior Service Delivery Manager to join our Business Technology team and help lead the successful delivery of technology services, change and operational improvement across OneAdvanced.
This is a broad, highly visible role working across our core business technology estate and wider Corporate Business Services. You’ll bring structure, pace and strong delivery discipline across multiple priorities, ensuring projects and operational initiatives are well planned, governed and delivered successfully.
You’ll work closely with technology teams, business leaders and third-party suppliers, acting as a trusted point of coordination across delivery, risk, dependencies and service performance.
This role can be predominantly remote, although you’ll need the flexibility to work from our Birmingham office when required for key meetings, workshops and business-critical activity.
What You Will Do
- Lead and coordinate delivery across a portfolio of technology and operational initiatives.
- Manage competing priorities, dependencies, risks and delivery timelines.
- Ensure projects and change initiatives have clear governance, plans and reporting.
- Work across enterprise platforms including Salesforce, NetSuite and other core business systems.
- Coordinate delivery between technology teams, business stakeholders and external suppliers.
- Support successful transition of projects and enhancements into BAU operations.
- Track delivery performance, service KPIs, risks and issues, escalating where appropriate.
- Lead governance meetings, delivery reviews and stakeholder updates.
- Support resource and capacity planning across multiple workstreams.
- Drive continual improvement across service delivery processes and ways of working.
- Identify opportunities to improve efficiency, standardisation and customer experience.
- Support wider operational and strategic programmes, including business change and M&A activity where required.
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What You Will Have
Please note, applicants must have the legal right to work in the UK at the time of application.
What We Do For You
Wellbeing that means something
- 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
- Exceptional family leave, 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
- 24/7 Employee Assistance Programme for confidential support
- Private medical insurance for everyone, no medical-history exclusions
Financial benefits that have your back
- Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures
- Income protection: up to 75% salary for 5 years if you ever need it
- Pension with 5% matched company contributions
- Life assurance worth 4x your salary from day one
- Free financial planning session with the option to engage in more tailored financial coaching.
Grow your career with us
- SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library
- Access to external training and apprenticeships
Making a Difference
- MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger
Plus plenty other flexible benefits to suit your lifestyle on our RewardHub, including:
- ULEV car scheme with 1,000+ models
- Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover, Health Assessment, Gym Membership
Who We Are
At OneAdvanced, we are at the forefront of delivering sector-focused technology solutions that simplify complexity, drive meaningful progress, and help build a fairer, more inclusive society.
We’re much more than a software company. We deliver SaaS workflow applications and IT services that power organisations across Education, Government, Healthcare, Legal, Manufacturing, Housing, Retail, and more.
OneAdvanced is one of the UK’s largest business software and services companies. Based in Birmingham (The Mailbox), operating across the UK, Ireland, India, and Australia.
Our secure, scalable platform, including OneAdvanced AI, our private AI service for UK organisations, powers connectivity and innovation across critical sectors. Alongside our software are our IT services, including hosting, managed services, and application modernisation.
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do, guiding us to create meaningful impact for our people, our customers and the planet.
Proud to be recognised in the Financial Times’ Best Employers 2026 list for the second-year running, an independent and data led ranking based on employee feedback. Join us and become part of a team that’s powering the world of work and making a real difference.
Join us and become part of a team that’s powering the world of work and making a real difference.
Learn more at [external link]
Skills mentioned
At the heart of OneAdvanced is a culture driven by a singular, powerful mission: to power the world of work. This isn't just a tagline; it's the core philosophy that unites their team and shapes their approach to creating innovative software solutions. The company fosters an environment where curiosity is not just encouraged but is a fundamental value, believing that growth and innovation stem from challenging the status quo and relentlessly exploring new ideas. This drive for continuous improvement ensures they deliver better outcomes for their customers, their partners, and the business itself. The team is built on a foundation of being connected, accountable, and acting with integrity. They believe in building meaningful relationships and delivering on their promises, creating a network of trust that extends from colleagues to the thousands of customers who rely on their systems daily. OneAdvanced is committed to creating a thriving workplace where every individual can bring their best self to work. They champion a culture of autonomy, giving their people the responsibility to work proactively in a dynamic, constantly evolving tech landscape. This empowerment is paired with a strong emphasis on personal and professional growth, encouraging a mindset where learning is a continuous journey. The company's 'Bettering Society' ethos is a testament to its commitment to making a positive impact beyond business metrics. This includes everything from implementing greener practices on the road to Net Zero to championing diversity and reducing pay inequality. By uniting industry-leading expertise with a people-first culture, OneAdvanced not only builds the technology of tomorrow but also cultivates a community dedicated to making a real, sustainable difference for their clients, their people, and society at large.
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