Solutions Architect
Job description
Element develops a sovereign, interoperable and secure communications platform for government, defence and public sector organisations.
We are a for-profit company committed to open source, building on Matrix; the open communication standard created by the same team behind Element.
Element works closely with organisations including the NATO, United Nations, and more than 35 governments to provide sovereign workplace solutions for public administration.
We are building something important for highly regulated and security-sensitive environments, and we cannot do that without a diverse and high-performing team. Our hiring process is designed to be respectful, transparent and fair.
Our Values.
- We care about the greater good
- We work together in the open
- We are proud of how we serve our customers
- We are ambitious and iterate rapidly
Responsibilities
What we're looking for.- Fluent English (C1+)
- Excellent communication and stakeholder engagement skills
- Strong understanding of modern infrastructure: Linux, Kubernetes, Helm
- Working knowledge of database technologies (e.g., PostgreSQL, SQL)
- Familiarity with directory services and authentication (LDAP, AD, OIDC, SSO)
- Experience in technical roles serving enterprise or government clients
- Familiarity with scripting or programming (Python, JS, or similar)
- Familiarity with web technologies and client/server architecture
- Familiarity with Git
Bonus points if you also have:
- Fluency in other European languages, particularly German or French
- Familiarity with VoIP, E2EE, or decentralised systems
- Experience working in/with the public sector in UK/US
- Contributions to or experience with open source projects
- UK Security Clearance
- Knowledge of mobile platforms (iOS, Android)
- Familiarity with mobile device management technologies
Requirements
The impact you’ll make.This is a hybrid role within the Customer Success organisation, combining pre-sales and technical delivery responsibilities. You will split your time approximately 50/50 between Pre-Sales Engineering (working with Account Executives to land new business) and Post-Sales.You’ll serve as both a trusted advisor for new customers and a key technical partner for existing ones—driving adoption of Element and Matrix across high-profile institutions. You’ll focus predominantly on the English-speaking market (primarily UK and US), while supporting international opportunities as needed.
What you’ll be doing.
- Pre-Sales Engineering
- Support Account Executives during sales cycles with technical expertise.
- Deliver product demos, architecture reviews, and technical deep-dives.
- Engage in discovery conversations to understand customer pain points.
- Provide solution sizing, integration guidance, and technical validation.
- Contribute to RFP responses and formal proposals.
- Stay current with the collaboration and communications landscape.
- Represent the voice of prospective customers internally.
- Post-Sales Delivery and Technical Customer Success
- Lead the design of customer solutions using Matrix and Element’s stack.
- Own technical delivery from requirements gathering through deployment.
- Act as a mediator between customer needs and Element’s product roadmap.
- Provide guidance on installation, configuration, scaling, and integration.
- Manage scope, risks, and timelines for implementation work.
- Help improve our documentation and internal processes.
Benefits
Where we're located.We are a fully remote Team and this role is open to candidates based in the UK only.Salary Range.
£75,000 - £85,000
What we offer.
- Meaningful, mission-driven work in open source
- 40 days of annual leave (incl. local bank holidays)
- Share options
- Discretionary annual bonus
- Healthcare cover
- Professional development budget
- Access to a wellbeing platform
- Home Office allowance
- Company socials
- Family-friendly environment
Our hiring process.
- HR initial call (non technical) - Up to 30 min
- First stage interview - Up to 45 min
- Last stage interview - Up to 60 min
Equality, diversity, and inclusion.
Element does not discriminate on the basis of race, sex, colour, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
Your personal data will be processed in accordance with our privacy policy.
Skills mentioned
We are Element, the company behind the popular secure messaging and collaboration app of the same name. Our core mission is to empower individuals and organizations with control over their communications, championing data sovereignty and privacy in an increasingly centralized digital world. We believe that private conversations are a fundamental human right, and we're passionate about building an open web for communication where anyone can talk to anyone, securely and without compromise. We are the creators and primary developers of Matrix, an open, decentralized standard for real-time communication. This means that unlike traditional messaging platforms, Element users aren't locked into a single provider. They have the freedom to choose where their data is hosted – whether it's on their own servers, through our managed hosting services, or via the public Matrix network. This commitment to decentralization and open standards is at the heart of everything we do. Our journey began in 2017, driven by the vision of Matthew Hodgson and Amandine Le Pape, who were frustrated by the fragmented landscape of siloed communication tools. They set out to create a truly interoperable and secure alternative. Today, Element serves a diverse range of users, from individuals and communities to large enterprises and government organizations worldwide who require the highest levels of security and data control. We provide a feature-rich platform that includes end-to-end encryption by default for all private chats and calls, ensuring that only the intended recipients can access the information. Our offerings include the Element app, available across all major platforms (web, iOS, Android, macOS, Windows, and Linux), and the Element Server Suite (ESS) for organizations looking for enterprise-grade, self-hosted or fully managed deployments. We are constantly innovating, pushing the boundaries of secure communication with features like Element Call for native, end-to-end encrypted voice and video conferencing, and robust integrations to bridge communication across different platforms. We're proud to be an open-source company, with the vast majority of our code available on GitHub, fostering a vibrant community of developers and users who contribute to the Matrix ecosystem. Our commitment extends to ensuring a humane and transparent approach, not just in our technology but also in how we operate as a company.
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