Systems Analyst

UCFB is seeking a Systems Analyst to join its Transformation and Technology Team. The ideal candidate will possess strong customer service skills and a proactive analytical mindset

Experience in an education environment, especially any experience with Tribal EBS or SITs would be an advantage, though not essential. Some coding experience would also be beneficial, especially SQL and HTML

The role is part of the team responsible for supporting the use and operation of applications within an assigned portfolio, including individual application functionality, configuration and operation, and its associated technical operating environment (including, but not limited to file systems, databases, interfaces, integrations, OS, and delivery platform).

Key Tasks

Manage and prioritise incoming tickets (to within agreed SLAs)

Fulfil service requests

Identify bugs, troubleshoot and handle any changes through a change control process

Create and update documentation, SOPs and guidance (including videos)

Maintain application support processes and check that all requests for support are dealt with according to agreed procedures

Designing, evaluating and document system components using established modelling techniques, standards, and methodologies to meet both functional and non-functional requirements.

Develop comprehensive software implementation procedures with robust contingency plans.

Apply technical expertise to investigate and resolve complex system software issues, requesting action from supplier if required.

Please see job description above for further details and person specification