Team Manager Emergency Assist Nights Team
Job description
About FCM
FCM is more than a global travel management company with 24/7 support in 100+ countries. We’re a movement—6,500+ changemakers, travel experts, and performance drivers redefining corporate travel. We don’t just keep the world’s biggest companies moving—we make it smoother, smarter, and bolder. Certified as a great place to work and fuelled by an alternative mindset, we embrace change, challenge convention, and do things differently. This is FCM—where different happens.
Shift Pattern: This role follows a 4 on 4 off shift pattern, with 12-hour shifts from 08:00 to 20:00 or 20:00 to 08:00.About the role
As the Nights Team Manager, you will lead a high-performing team delivering exceptional customer service and operational excellence within FCM's 24/7 business travel environment. Responsible for driving team performance, service delivery, client satisfaction, and commercial outcomes, you will develop and motivate your people while ensuring service levels and business objectives are consistently achieved.
This is a hands-on leadership role requiring strong communication, sound commercial awareness, and the ability to inspire, coach, and develop a remote team. You will play a key role in fostering a culture of continuous improvement, operational efficiency, and customer excellence, while contributing to the growth and success of the business.
About you
- 3+ years' experience within business travel.
- Proven experience leading, coaching and developing high-performing teams.
- Strong customer service focus with the ability to build effective relationships with clients and stakeholders.
- Commercially minded, with experience improving performance, productivity and profitability.
- Excellent communication, problem-solving and decision-making skills.Ability to analyse performance data and identify opportunities for continuousimprovement.
- Highly organised, adaptable and able to manage multiple priorities in a fast-paced environment.
- A collaborative leadership style with a passion for developing people and driving team success.
- Strong operational and systems knowledge, with a commitment to delivering service excellence.
- Degree-level education and/or ITML qualification would be advantageous
What's in it for you
- Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
- Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
- Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
- Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
- Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
- Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
- Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
- And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.
Our number one philosophy is Our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.
We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at .
Salary: 39463.00Skills mentioned
Flight Centre Travel Group (FCTG) is headquartered in Brisbane, Australia, and stands as one of the world’s largest travel retailers and corporate travel managers. Founded in 1982, the company has expanded its operations in 24 countries, offering leisure and corporate travel business through an extensive network of brands, including Flight Centre, Corporate Traveller, and FCM. FCTG’s goal is to open up the world for those who want to see, a purpose that resonates through its diverse portfolio and dedication to customer satisfaction. The company prides itself on its egalitarian ethos and promotes an environment where employees are treated as family members, fostering a culture of collaboration, innovation, and respect. The company is not only focused on providing travel solutions but also strongly commits to sustainability and social responsibility. FCTG aims to positively impact the communities in which it operates through various initiatives and the work of the Flight Centre Foundation. With more than 15,000 employees, known affectionately as 'Flighties', the company emphasizes the importance of health and well-being and offers various opportunities for personal and professional development. Through strategic growth and a clear vision for the future, FCTG is committed to becoming the world’s most exciting and profitable travel retailer while adhering to its core values of ownership, irreverence, and egalitarianism.
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