Fleet Vehicle Operations Senior Manager

About the Role

We are looking for a dynamic and driven Fleet Operations Lead to join our team. The ideal candidate will excel in operations and relationship management, which will both be critical as they design and build systems to manage major fleets across multiple cities in Indonesia.

A key part of the role is to identify and strengthen the partnerships used to expand carpool operations, repair networks and EV charging capabilities. The candidate will be responsible for operational excellence across each of these, working across partners to set quality standards and hold teams to account when they are not living up to expectations. There will be a considerable strategic element to the role, as you will have considerable input about how best to design the overall system to get the best results.

There would also be opportunities to build internal capabilities where needed. If it is more effective for us to manage a key element of say driver acquisition, carpool management or emergency response, then you would expand the fleet organization to ensure those responsibilities are covered.

Your efforts will play a central role in building one of the country’s largest fleets, and as you mature in the role we hope that you will be firmly entrenched as a GoTo operational leader, with substantial opportunities to grow within the organization.

What you will do

• Formulate and execute end-to-end vehicle asset management strategies aligned with overall 1P RAB Fleet business goals.
• Oversee preventive and corrective maintenance programs across the entire fleet & manage strategic partnerships with third-party workshops, negotiate Service Level Agreements (SLAs), and strictly control the Cost per Vehicle per Month.
• Enforce operational discipline and Standard Operating Procedures (SOPs) across carpools (including check-in/check-out processes, physical unit inspections, vehicle allocation, and handovers).
• Ensure full regulatory compliance for all fleet assets (vehicle tax/STNK, roadworthiness/KIR, and required operational permits).
• Oversee the end-to-end insurance claim process for damaged/accident-involved vehicles to minimize financial loss and out-of-pocket expenses.
• Budgeting & Cost Control: Prepare and manage the operational budget (OPEX) for Vehicle Operations, including maintenance, pool facility maintenance, and incident recovery costs.

What you will need

• Minimum Bachelor’s Degree (S1) in Mechanical Engineering, Industrial Engineering, Logistics/Supply Chain, or Business Operations (Master’s/MM/MBA is a plus).
• Minimum 6 years of professional experience in Fleet Operations, Car Rental Management, Logistics Operations, or Automotive Fleet Management, with at least 3 years in a Lead role. Preferred background in Manufacturing / Logistics/Express, Car Rental & Leasing Services, or Large-scale Fleet Operators.
• Deep understanding of Fleet Management Systems (FMS), Telematics/GPS tracking, and operational fleet analytics.
• Strong automotive technical knowledge (vehicle mechanical diagnosis, repair estimations, and workshop cost controls).
• Proven track record in managing large-scale carpool operations and third-party MPO/outsourced manpower().
• Solid grasp of fleet compliance regulations (Samsat, KIR, and Commercial Auto Insurance claims).
• Strong strategic leadership, decision-making, and crisis management skills for handling dynamic field operations.
• High-level vendor negotiation and stakeholder management skills.

About the Team The fleet team plays a crucial role in cementing Gojek’s position as the country’s most-loved mobility marketplace. We are a growing group of all-rounders who are happiest when brainstorming about new approaches and thinking about how to bring them to life. When we need to get things moving, we are scrappy problem solvers and are strong believers in experimentation and rapid iteration. If you are bright, energetic and excited to work on challenging problems, then this could very well be the team for you.

About GoTo GroupGoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.

About Gojek Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.

About GoTo FinancialGoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.

GoTo and its business units, including Gojek and GoToFinancial ("GoTo") only post job opportunities on our official channels on our respective company websites and on LinkedIn. GoTo is not liable for any job postings or job offers that did not originate from us. You should conduct your own due diligence to prevent being victims of any fake job scams, if they did not originate from GoTo's official recruitment channels.

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