Administrative Assistant

Job details Salary $50,000 - $55,000 a year Job Type Full-time Full Job Description

New Sega Home Textiles North America, Inc.

Administrative Assistant – Job Duties – Jan 24 2022

Administrative Assistant

The Administrative Assistant is responsible for maintaining accurate information in our Company systems and related administrative responsibilities.

Duties and Responsibilities:

• Daily uploading of inventory and shipment data to our management system and to our customers

• Track and review inventory levels, communicate updated inventory levels to retail partners

• As a member of the Operations Team, ensure customer orders are processed, shipped, and billed on time, 100% correct

• Provide back-up for our daily customer order processing system

• Process orders from multiple customers and multiple ecommerce sites

• Transmit orders to the Company’s warehouse

• Follow-up and troubleshoot customer orders with our retail partners and the warehouse

• After the orders ship, communicate status back to the retail partners and consumers and invoice the sale

• Send summary of invoices to our Factor Vendor; track payments from the Factor

• Create vendor purchase orders in our management system for international suppliers

• Co-ordinate with Production and Logistics team to ensure timely receiving of products

• Track production and product imports through our management system, and record receipts upon arrival at our warehouse. Check invoices from our Freight Forwarder Check invoices from our 3rd party warehouse

• Maintain the accuracy of the information in our management system for products

• Create new items in our management system

• Create and assign UPC codes, product labels, and customer shipping labels
• Organize and maintain our calendar of weekly business review meetings, including publishing notes from the meetings

• Assist in handling Customer Service phone calls and emails

• Assist in the Company order process automation project, including system conversion

• Maintain the customer information in the Company’s system, ensuring data accuracy

• Maintain the supplier information in the Company’s system, ensuring data accuracy

• Track performance of the order process through invoicing system and recommend and implement improvements to our systems

• Work closely with sales to identify aged inventory and recommend actions to minimize

• Assist Sales in listing new items

• Respond to customer and consumer feedback, including reviews

• Update product attributes and images in Retail Link partner site

• Maintain Walmart reports with outside analytics team, and publish documents to company team members

• Ensure products are updated to reflect sale pricing or other changes throughout the product's lifespan

• Assist in Marketing products, updating product images, and promotions
• Assist in Merchandising of products and lifestyle images where applicable, to promote sales

• Manage State and local Bedding Law Label requirements and renewals

• Perform other tasks and projects as needed