Agent (Remote) - 1st Shift

Disability Help Group - Remote in South Carolina
From $18 an hourFull-timeMonday to Friday +1

The Intake Agent will be a direct point of contact for potential new clients. They provide great customer service and have a clear phone presence. They should be proficient in using computers, be able to verify that there are no discrepancies within documents, and excel at both verbal and written communication. The ideal candidate for this position is detail-oriented, professional, and has a genuine desire to meet the needs of others.

Job Responsibilities:

  • Receive all inbound and outbound calls for potential disability clients
  • Perform general office clerk duties
  • Ask a series of questions verbatim for the purpose of compiling data about the client to confirm eligibility
  • Record information as needed
  • Respect client confidentiality
  • Perform additional duties as required


  • Minimum 2 years of telephone customer service or previous call center experience is preferred
  • Experience using computers and performing data-entry functions
  • Legal experience is a plus
  • Minimum typing speed of 35 WPM
  • Ability to type and talk while using a hands free headset
  • Solid reading, writing, and verbal communication skills
  • Professional communication skills over the phone and with co-workers and supervisors
  • Previous telecommuting/remote work experience is a plus
  • Must be able to multitask and be proficient in the use of today’s technology
  • Must have a desk, chair and basic essentials to work from home
  • Must have a quiet work area without noise or distractions
  • Must have your own/personal high-speed internet (ethernet cable)

Work Schedules: (Eastern Standard Time Zone)

  • Mon-Fri, 9am – 6pm EST
  • Full time position (40 hours a week with 2 days off)

To apply:

Job Type: Full-time

Pay: From $18.00 per hour


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • Work from home


  • Day shift

Work Location: Remote

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]
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