Call Center Representative

Dankylita - Houston, TX

Full Job Description

The customer service worker is in charge of answering calls, provide product data, and help the client by being informative, compassionate, and eager to rapidly solve a client's concern and problem. In a number of ways, including over the phone, and by email, this work requires a lot of contact with customers and your colleagues. You should have the will to listen, learn, and resolve any client request that crosses the work area.

Job duties responsibilities:

  • Responding to any inquiries the client may have about accessible items and services
  • Advising the company’s products and services to clients
  • Handling customer payments
  • Set up new client accounts and record account data
  • Operating orders and returns
  • Dealing with client concerns and complaints with the aim of identifying the reasons for the issues
  • Keep up and routinely update financial account data utilizing computer programs
  • Collect, archive, and disseminate customer reviews and data with the relevant department and team members
  • Recording significant client data for future reference
  • Following communication guidelines and standards
  • Having updated awareness of all products and services to provide customers with appropriate information
  • Making product and service recommendations to meet the unique needs of the consumer,
  • Reacting promptly to customer questions sent by email or via the website

Skills, requirements and qualifications

  • Experiences at communicating over the phone and handling phone systems
  • General computer skills and knowledge for filing documents or updating customer profiles and accounts
  • Awareness with the social media platform
  • The capacity to prioritize and multitask, with excellent time management skills.
  • Strong interpersonal skills including active listening.
  • Problem-solving skills
  • Attention to detail and accuracy
  • Being patient and attentive.
  • Well-presented, tactful, and polite.
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