Cashier Receptionist

Kaiser Permanente - San Leandro, CA 94577

Essential Responsibilities:

  • Greet and assist patients that present.
  • Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
  • Check in patient by following check-in policies and procedures and using the check-in systems of manual visit records when the systems are down
  • Check out patients by following check-out policies and procedures and using the check-out systems or manual visit records when the systems are down, if applicable
  • Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, and industrial patients
  • Assist patients by providing general information and explaining co-pays/applicable fees.
  • Maintain the patient will-call area box, if applicable
  • Communicate with clinical and business office staff as needed
  • Cash Handling Reconciliation Deposit and handle cash according to the Cash Handling Responsibility Agreement.
  • This position is for the float pool. The majority of time, you will be floating to different departments.
  • This position is to back-fill for vacations sick calls and any other leaves that need to be covered.
  • Perform other duties as required

Basic Qualifications:
  • 6 months of work experience
  • Ability to read and follow instructions, short correspondence, and memos
  • Communicate with health care providers, staff, patients, and visitors
  • Professional phone etiquette
  • Ability to multi-task, organize, manage time, and prioritize work flow in a complex environment
  • Knowledge and use of computer and computer keyboard
  • Must be willing to work in a Labor Management Partnership environment
  • Also refer to the detailed responsibilities outlined in the L29 Cash Handling Responsibility Agreement.





PrimaryLocation : California,San Leandro,San Leandro Medical Center 2500 Merced St.
HoursPerWeek : 0
Shift : Day
Workdays : On-Call
WorkingHoursStart : On-Call
WorkingHoursEnd : On-Call
Job Schedule : Call-in/On-Call
Job Type : Standard
Employee Status : Regular
Employee Group/Union Affiliation : OPEIU - Local 29
Job Level : Entry Level
Job Category : Administration, Clerical and Support Services
Department : Medical Office Support Services
Travel : No
Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.
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