Collection Representative

HALO Branded Solutions Inc - Remote

TITLE: Collections Representative

DEPARTMENT: Accounts Receivable

LOCATION: Sterling, IL

REPORTS TO: AR Supervisor

DIRECT REPORTS: None

FLSA STATUS: Non Exempt

MAIN OBJECTIVE:

Initiate communication with clients and Account Executives to collect past due payments

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Collect on assigned invoices and reconcile customer accounts
  • Extensive telephone/e-mail contact with customers regarding past-due invoices
  • Determine write-offs (month end and small amount)
  • Make recommendations to Supervisor for collection of past due accounts
  • Correspond with assigned Account Executives
  • Work with Customer and AE on monthly statement review
  • Email reprinted and adjusted invoices as needed
  • Enter notes in system on all invoices where appropriate
  • Provide backup to other Collection Representatives and Client Forms as needed
  • Research returned mail and bank correspondence (i.e., short- & over-payments)
  • Other duties as assigned

REQUIRED EDUCATION

High school diploma or equivalent required, Associates Degree and 1-3 years office experience including collections/accounting and customer service preferred.

REQUIRED SKILLS:

  • Minimum typing speed of 50 words per minute
  • Above average 10-key speed and accuracy
  • Proficiency in most Microsoft Office applications; specifically Excel
  • Must be organized, detail-oriented, and project a positive and professional attitude
  • Effective oral/written communication skills, time management, multi-tasking, interpersonal, and problem solving skills are essential
  • Must be a flexible, team player, available to work overtime when required, work well under pressure and meet deadlines

PROFESSIONAL RELATIONSHIPS:

  • Account Executives
  • AR team, including Team Lead and Supervisor
  • Customers (internal & external) and Clients

PHYSICAL REQUIREMENTS:

  • Remaining in a stationary position for long periods of time
  • Occasionally moving about inside the office
  • Operating office machines such as telephone, computer, fax, and copier
  • Giving & receiving information in person, over phone, and via email
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