Customer Care Representative/ Consumer Service Associate- Richmond, VA- Hiring for January, February, March- 0143448

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Customer Care Representative I-III / Consumer Service Associate

Are you seeking a place to grow in a career? Do you want to make a difference? A Place where continuous learning and performance are rewarded? Start your career as a Customer Care Representative at Anthem.

As a Customer Care Representative you will guide members through their healthcare questions via customer calls and e-mails or help providers with answering questions about member plans. You will be the one helping them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate. You will be their guide to a better healthcare experience and ensure that they only need to call once to get the help they need.

Here’s what a typical day may look like:

• From the moment you login, you’ll be focused on answering customer calls, demonstrating our values of caring as you proactively work to resolve our members questions and concerns
• You’ll strive for first call resolution, working to resolve member issues at the point of contact
• You’ll have dual monitors and leverage computer based resources to find answers to customers questions, and help simplify next steps for members without giving them homework
• You may reach out to partners in other departments, or to Doctors’ offices to help resolve a customer concern
• You’ll support your teammates, flex as business needs require to ensure we are meeting the needs of our customers
• At Anthem, the team is comprised of the best and the brightest from diverse experiences, cultures, and backgrounds. The values we each bring to the table are a part of what makes our company so successful.

If you want to be a part of this exciting team, make a difference in someone’s life every day and help change the healthcare industry, apply today!

Qualifications Needed:
CCR I/II/III:

• No previous healthcare experience is needed, we will set you up for success with extensive work specific training.
• Strong work ethic and sense of responsibility for your team mates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being easy to work with and having a positive attitude
• A passion for serving others, and willingness to learn the heath-care industry
• Great communication and listening skills with the ability to be empathetic and desire to help resolve members questions at the first point of contact
• Must exemplify Anthem Values: Accountable, Trustworthy, Caring, Innovate, Easy to Do Business With
• Ability to work any 8 hour shift between the hours of 7 AM - 9 PM Monday - Friday.

CSA:

• All the above qualifications plus:
• High school diploma; 5+ years of experience in customer service, including excellent communication both verbal and written and problem solving skills; or any combination of education and experience, which would provide an equivalent background.
• BA/BS preferred.
• Experience in successful resolution of high level/sensitive customer service issues.

*** Starting Salary: $19.92/hr.

What Does Anthem Have to Offer You?

• Competitive Compensation

o Quarterly incentive bonus plan based on performance.
o Annual increases based on performance.
o Opportunities for overtime.
o Special recognition awards

• Opportunities for growth and promotion

o Potential for promotion within 9 months.
o Career path opportunities. Many of our trainers, quality coaches, managers and leaders also began their careers as a Customer Service Representative.
o Get your Bachelor’s degree paid for in full or further your education with tuition reimbursement.

• Great benefits and perks

o Free Onsite Fitness Facility*
o Onsite Fresh Market or Cafeteria
o Employee Discount Program
o Affordable Health Insurance, Dental, Vision and Basic Life
o 401k match to help you plan for the future
o Paid Time Off
o Volunteer Time Off
o Free Parking

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2019 DiversityInc magazine Top 50 Company for Diversity.

To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.