Customer Service Agent

WHAT WE'RE ABOUT

We're creating an airline people love. It begins with each Alaska Airlines employee, bringing unique strengths and energy to our work in the air and on the ground. Every day, we go beyond what's expected and reach for the remarkable, together.

YOUR ROLE

Role Summary

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas.

Scope & Complexity

This individual contributor role supports guest services activities for Alaska Airlines (AS).

Key Duties

Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.

Sell tickets and ensure cabin accommodations.

Perform computer and paperwork tasks.

Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.

Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).

Process and secure passenger luggage.

At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Job-Specific Skills & Education

Required

A minimum of 2 years of customer service or community service experience.

Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).

Typing speed of at least 25 WPM.

Flexibility to work varied shifts (e.g., weekends, holidays).

Ability to participate in paid training.

Ability to learn and operate a computerized reservation system.

Ability to adapt to performing work according to set procedures.

Ability to anticipate needs of others in a fast-paced environment.

High school diploma or equivalent.

Minimum age of 18.

Must be authorized to work in the U.S.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

PAY

? $15.00 per hour

? Medical, dental and vision benefits

? 401k match

? Monthly operational performance bonus (max $450 per quarter)

? Annual performance bonus (target 5% annual earnings)

? Generous paid time off

? Flight perks on Alaska Airlines & Horizon Air

START YOUR NEW JOURNEY NOW

Submit your application by 3/16/2020 11:59pm (Pacific Time). We'll be happy to see it.

EQUAL EMPLOYMENT OPPORTUNITY

Horizon Air and Alaska Airlines are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Horizon Air and Alaska Airlines will consider for employment qualified applicants with arrest and conviction records in accordance with applicable Federal, State, and local laws.

Horizon Air and Alaska Airlines participate in E-Verify, a service of the Department of Homeland Security (DHS) and Social Security Administration (SSA), where required.

Job ID 36360

Location Washington, DC

FLSA Status Nonexempt