Customer Service Representative

Bluestone Environmental Group, Inc. - Miami, FL
$22 - $27 an hour

Responsibilities of Customer Service Representative:

  • Processing orders by mail, telephone, fax, email, or other employees
  • Actively listening to customer needs and inquiries to determine appropriate service actions
  • Assisting colleagues and other employees with administrative duties
  • Being primarily responsible for answering telephones, handling customer transactions, and performing other clerical duties
  • Referring any customer questions regarding products or services to the appropriate person
  • Establishing and maintaining customer profiles and initializing claim forms
  • Performing accurate company-required recordkeeping
  • Efficiently and correctly corresponding with vendors and other departments
  • Resolving customer problems, such as shipping or invoicing problems, etc.
  • Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received
  • Following-up on orders to ensure delivery by specified dates
  • Preparing receipts and shipping documents
  • Performing other duties as assigned

Requirements of Customer Service Representative:

  • High school diploma or general education degree (GED)
  • Prior experience with the general public (customers) a plus; prior experience as a cashier a plus
  • Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills
  • Excellent oral/written communication skills
  • Excellent customer relationship skills
  • Ability to multi-task
  • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence

Job Types: Full-time, Part-time

Salary: $22.00 to $27.00 /hour

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]
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