Customer Service Representative

Responsibilities of Customer Service Representative:

• Processing orders by mail, telephone, fax, email, or other employees
• Actively listening to customer needs and inquiries to determine appropriate service actions
• Assisting colleagues and other employees with administrative duties
• Being primarily responsible for answering telephones, handling customer transactions, and performing other clerical duties
• Referring any customer questions regarding products or services to the appropriate person
• Establishing and maintaining customer profiles and initializing claim forms
• Performing accurate company-required recordkeeping
• Efficiently and correctly corresponding with vendors and other departments
• Resolving customer problems, such as shipping or invoicing problems, etc.
• Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received
• Following-up on orders to ensure delivery by specified dates
• Preparing receipts and shipping documents
• Performing other duties as assigned

Requirements of Customer Service Representative:

• High school diploma or general education degree (GED)
• Prior experience with the general public (customers) a plus; prior experience as a cashier a plus
• Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills
• Excellent oral/written communication skills
• Excellent customer relationship skills
• Ability to multi-task
• Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence

Job Types: Full-time, Part-time

Salary: $22.00 to $27.00 /hour