Customer Service Representative

Bluestone Environmental Group, Inc. - Miami, FL
$22 - $27 an hour

Responsibilities of Customer Service Representative:

  • Processing orders by mail, telephone, fax, email, or other employees
  • Actively listening to customer needs and inquiries to determine appropriate service actions
  • Assisting colleagues and other employees with administrative duties
  • Being primarily responsible for answering telephones, handling customer transactions, and performing other clerical duties
  • Referring any customer questions regarding products or services to the appropriate person
  • Establishing and maintaining customer profiles and initializing claim forms
  • Performing accurate company-required recordkeeping
  • Efficiently and correctly corresponding with vendors and other departments
  • Resolving customer problems, such as shipping or invoicing problems, etc.
  • Informing customers of prices, shipping dates, anticipated delays and any additional information needed by customer; printing shipment documents; recording or filing copy of order received
  • Following-up on orders to ensure delivery by specified dates
  • Preparing receipts and shipping documents
  • Performing other duties as assigned

Requirements of Customer Service Representative:

  • High school diploma or general education degree (GED)
  • Prior experience with the general public (customers) a plus; prior experience as a cashier a plus
  • Ability to accurately serve as a cashier, including processing credit cards, making change, and other basic math skills
  • Excellent oral/written communication skills
  • Excellent customer relationship skills
  • Ability to multi-task
  • Ability to read and interpret documents such as procedure manuals, work instructions, software manuals; ability to write routine reports and correspondence

Job Types: Full-time, Part-time

Salary: $22.00 to $27.00 /hour

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