Customer Service Representative

Nexus Employment Solutions Plus, Inc. - Des Plaines, IL

Job details Salary $21 - $26 an hour Job Type Full-time Number of hires for this role On-going need to fill this role Full Job Description

Nexus Employment is currently hiring for a Full Time Customer Service Representative located in the Des Plains area.

Starting Pay

$21.00 - $26.00 depending on experience.

Positions start immediately

Excellent Opportunity, great working environment

Please apply now through Indeed for immediate consideration.

Essential Duties and Responsibilities: In addition to the essential job functions described below, all associates will perform duties as requested by management. Assigned responsibilities and duties may vary based upon location size and operation.

· Deal Directly with customers either by telephone or email

· Processing daily invoicing duties, communicating with internal and external customers.

· Coordinate and communicate customer orders/questions/requests with operations and sales teams.

· Handle and resolve customer complaints

· Set up new customers

· Organize workflow to meet customer timeframes

· Provide feedback on the efficiency of the customer service process

· Track, purchase & manage stock of office and kitchen supplies as needed

· Must demonstrate a professional, courteous demeanor to both customers and coworkers and keep safety in mind at all times.

Knowledge, Skills, and Abilities:

· Excellent verbal and written communication skills

· Ability to work in a deadline driven environment.

· Dependable with a positive attitude

· Self-motivated and able to work independently as well as part of a team

· Excellent interpersonal & problem-solving skills

· Excellent phone etiquette

· Customer-focused & proficient relationship builder

· Proficient knowledge of Microsoft Word, Excel, PowerPoint

· Ability to explore and learn other software applications

· Ability to prioritize and manage deadlines

· Accuracy and attention to detail

· Strong organizational skills

Job Type: Full-time

Pay: $21.00 - $26.00 per hour

Work Location: One location

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