Front Desk Coordinator

The Front Desk Coordinator is responsible for providing general customer service and clerical support for the HR & Payroll Service Center - South (HRPC-S). Responsibilities include providing customer service support at the front lobby; address general inquires, answer phones and email requests, provide administrative assistance with onboarding, new hire processing, parking, information inquiries, employee updates, distribute gift cards, as well as other special requests.

Maintain office supplies and documents; document gift card distribution log; and archive personnel and payroll records.

Working with frequent interruptions, incumbent must independently set priorities and complete functions, using deadline schedules, manuals, and office procedures as guidelines. Must maintain confidentiality and handle sensitive documents and information with appropriate discretion and sense of urgency.

Percentage of Time:
100

Shift Start:
8:30 am

Shift End:
5:30 pm

Qualifications for Position

10
Records

Qualifications

Required/Preferred

Ability to interact on a one-on-one basis using appropriate vocabulary and grammar to convey information accurately to all levels of staff and with individuals from various social, cultural, and educational background by phone or in person relations.

Required

Ability to maintain equanimity and confidentiality regarding sensitive issues in a high-volume public contact office where hostility and misunderstandings may arise.

Required

Ability to set goals and priorities which accurately reflect relative importance of job responsibilities when faced with fluctuating workloads, pressure of deadlines, and competing requirements.

Required

Ability to work a flexible schedule, as dictated by operational needs; some overtime may be required.

Required

Demonstrated knowledge of PCs in a Windows based environment. Knowledgeable of business software such as Outlook, Excel and Word.

Required

Ability to use employee base databases and applications to research information.

Required

Ability to perform duties independently and with a great degree of accuracy, meeting established deadlines, working effectively under continual interruptions and heavy workload with minimal direction and supervision.

Required

Ability to establish and maintain cooperative working relationships with staff, department representatives, and management in a high volume public setting.

Required

Skill in writing concise, logical, grammatically correct reports, routine business correspondence and office procedures.

Required

Ability to obtain certificate as fingerprint roller.

Required

Additional Posting Information

Bargaining Unit:
99-Policy Covered

Application Deadline:
10-10-2019

External Posting Date: