Front Desk Receptionist

Mastech Digital - Boston, MA 02110

Job details Salary $23 an hour Job Type Full-time Qualifications

  • High school or equivalent (Required)

  • Front desk: 2 years (Required)

Full Job Description

Position: Workplace Experience Coordinator

Location: MA378-Boston-1 International Place, 02110

Duration: 06 Months Contract to Hire

Job Id: 6999-1 (CBRE)

JOB DESCRIPTION

  • Receptionist based, but responsible for the whole space. Small office, small feel, but high professional feel. Mail duties, office supplies, pantry supply and ordering. First impressions, welcoming demeanor with an outgoing, professional personality.
  • The Covid Helpdesk role is at the forefront of delivering a positive office experience for our client’s employees returning to the office.
  • This role is primarily responsible for engaging with users of the facility to ensure users are familiar with services and amenities available within the workplace and supporting the Facilities Management organization through proactive identification of opportunities to improve the overall workplace experience.
  • Responds to customer requests and complaints regarding Workplace Experience services.
  • Provides administrative support including meeting coordination, office and workplace experience equipment care, and supply management.
  • Assists with Workplace Experience team member and third-party service provider on-boarding process, including new employee orientation, training, equipment, and software ordering.
  • Manages accuracy, production, quality, and retention of program materials, which may include administration of SharePoint sites or similar. Ensures client and company materials comply with client and company brand guidelines.
  • Ensure safety standards are met by proactively identifying risks within the workplace and submitting work requests to address issues.
  • Responds to customer requests and complaints promptly with accurate and thorough information according to the specific request. May also be asked to assist with meeting set up, furniture reset, and delivering temporary equipment and supplies. May assist with temporary signage.
  • Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Summons appropriate assistance and makes appropriate notifications in accordance with operating procedures.

SKILLS REQUIRED

  • HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred. Prior Customer Service experience required.
  • A minimum of 1 year of Front Desk, Concierge, customer service or other hospitality experience is preferred.
  • Strong knowledge of the surrounding area and all recreational, hospitality and business-related information

Job Type: Full-time

Pay: $23.00 per hour

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday

Education:

  • High school or equivalent (Required)

Experience:

  • Front desk: 2 years (Required)
  • Receptionist: 2 years (Required)

Work Location: One location

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Hiring 2 candidates for this role

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