IT Helpdesk

With over 90 years of customer-focused performance, Boyd Corporation has evolved as a market leader in engineered rubber, plastic, metal, flexible environmental sealing & energy management solutions. Boyd is a unique supplier, valuing our people as our most important resource. With our best-in-class technical sales associates, sales support service teams & field application, quality, & manufacturing engineers, Boyd offers total global solutions to enhance the performance & manufacturability of your products. Our cost-effective, tight-tolerance, global manufacturing capabilities ensure superior total landed cost as well as reliability throughout the product life cycle.

Position Reports to: IT Helpdesk Manager – Anthony Castillo

Function/Department: Information Technology

Location of Position: Laconia, NH Office

POSITION SUMMARY :
The IT Helpdesk Support Technician will provide effective IT assistance across all aspects of the business mainly at the Laconia site, but will also assist with support to all the other sites on the east coast as required. The position is responsible for supporting users with day-to-day IT issues and queries, helping maintain the desktop environment plus general maintenance of all IT-related hardware/software. The role will be the first point of contact for users either in person, over the telephone or via the helpdesk system.

RESPONSIBILITIES:
Being first point of contact for users with IT issues and queries, in person, over the telephone or via the helpdesk system
Providing desktop support across multiple sites in person and remotely
Maintaining and resolving IT incidents via our helpdesk system
Assisting with backups and tape rotation
Diagnosing and resolving technical issues
Escalating issues to the IT manager or senior engineers where necessary
Setting up and configuring new laptops and desktops
Installing authorized software to laptops and desktops
Completing internal user moves including PC’s and phones
Setting up new users and disabling expired accounts in accordance with HR requirements
Ensuring security and upgrades are applied to desktops and laptops and kept up to date
Antivirus installation & support to all desktops and laptops
Reporting faults and maintaining logs on servers, desktops and laptops
Protecting systems by defining access privileges, control structures, and resources.

Being first point of contact for users with IT issues and queries, in person, over the telephone or via the helpdesk system
Providing desktop support across multiple sites in person and remotely
Maintaining and resolving IT incidents via our helpdesk system
Assisting with backups and tape rotation
Diagnosing and resolving technical issues
Escalating issues to the IT manager or senior engineers where necessary
Setting up and configuring new laptops and desktops
Installing authorized software to laptops and desktops
Completing internal user moves including PC’s and phones
Setting up new users and disabling expired accounts in accordance with HR requirements
Ensuring security and upgrades are applied to desktops and laptops and kept up to date
Antivirus installation & support to all desktops and laptops
Reporting faults and maintaining logs on servers, desktops and laptops
Protecting systems by defining access privileges, control structures, and resources.