Lifestyle Consultant

Job details Job Type Full-time Full Job Description

MARKETING COUNSELOR/LIFESTYLE CONSULTANT

DEPARTMENT: Marketing – Silverstone Living

RESPONSIBLE TO: Vice President Sales & Marketing

SCOPE OF POSITION:

The Marketing Counselor/Lifestyle Consultant assists potential residents and trusted decision makers regarding the application process for residency membership for any of the Silverstone Living products. He/She makes a preliminary assessment of financial and health status and level of functioning of applicant. The decision must be that which is best for the potential resident and Silverstone Living. He/She coordinates the application process and advises the Vice President of Sales & Marketing/Executive Director and/or the Admissions Committee of recommendations of applications or marketing issues. Assists move in coordinator with in-house moves and new resident move-ins and assists residents/families throughout the process. He/She must have complete knowledge of Silverstone Living policies and procedures and understand and believe in the Continuing Care Retirement Community and Continuing Care At Home philosophy.

QUALIFICATIONS:

• Proven experience in Marketing or Sales in senior housing or other related area.

• Patience and ability to effectively deal with many different types of people.

• Must possess leadership skills and show initiative.

• Must possess excellent written and oral communication skills. Must have proven presentation skills.

• Excellent organizational, detail orientation and coordination skills.

• College or comparable experience required.

RESPONSIBLITIES: (includes but not limited to the following)

• Daily inquiry response and continual follow-up activity (phone, letter, appointment).****VERY IMPORTATNT

• Maintain goals for call outs, appointments, sales and memberships.

• Work with individuals, families, and groups to encourage residency at Silverstone Living Communities. Identifies and allays concerns of potential applicants.

• Schedule and implement tours of Silverstone Living for prospective Residents/Members and/or their decision makers.

• Initially sources and screens applicant to determine level of eligibility, special needs and concerns. Schedules assessments with the Resident Services Director.

• Continually manages and monitors application process.

• Reviews application files for completeness and submits file for Admission Committee approval process.

• Advises Vice President of Sales & Marketing/Executive Director on pending applications, approvals, new residents and members.

• Coordinates notification of applicants as to outcome of approval process.

• Assists approved applicants in selecting appropriate living accommodation,

• Prepares and files necessary documents, and establishes a move-in date.

• Assists as back up to Move-in Coordinator to assure that accommodation is ready for arrival of new resident. Coordinates with appropriate departments and disseminates appropriate information for a smooth move.

• Arranges for and conducts final sign-in procedures.

• Completes all community or At Home By Hunt paperwork and turns completed file to accounting.

• Assures that orientation process has been scheduled or completed.

• Builds and maintains a waiting list of potential residents - updates periodically and draws from it to fill upon vacancies.

• Enters each contact with clients, trusted decision makers into Enquire Database (senior housing sales software).

• Assists at special marketing events for wait list members, potential residents, public relations and advertising for Silverstone Living.

• Promotes a positive public image of Silverstone Living through personal conduct, both at Silverstone Living and within the general public.

• Individual responsibility for self-safety and that of immediate work environment.

• Participate in all mandatory in-service education, including but not limited to fire, disaster and right-to-know programs.

• Other tasks as assigned.