Part Time Bilingual Spanish/English Customer Care Call Center Representative

Description:

Job Type

Part-time

Position Summary:
Our Customer Care Representatives work from the comfort of their home, providing warm and friendly customer service to our loan holders. They are always ready to answer questions and provide information about a customer’s loan, as well as happily assist them with their monthly payments.

We need driven individuals who can adapt as we grow and who are motivated to take on new responsibilities.

What’s in it for you?

• $1000 sign on bonus after 90 days
• Night and weekend shift differentials
• Part Time Work-From-Home, including training period
• Flexible work schedule
• Computer equipment and headset provided by TIC
• Monthly bonus potential
• Medical, Dental, Vision Insurance
• Life Insurance, Short and Long-Term Disability
• Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after the first year
• Paid Time Off
• Additional 8 hours Birthday Month PTO
• Potential for additional 5 hours Volunteer PTO
• Paid holidays based on hours

• Welcome our new customers and review loan information with them

• Verify account information to ensure the customer’s needs are being met
• Interact with our customers in response to their inquiries about products and services, and to help resolve issues
• Support customers making their monthly payment or updating their information
• Create account notes that are clear and concise
• Work with title companies and banks inquiring about refinance requirements
• Available between 8am and 8pm; able to work late one night a week, as well as a rotating Saturday schedule (9am-noon)
• Support and live out our Core Principles – Service, Excellence, Integrity, Generosity and Fun

Fluent in English and Spanish

Must have the ability to talk to customers, search and enter information into a computer program at the same time. Should be proficient in Microsoft Outlook; experience with a CRM program is desired although not necessary.

Some college or college degree preferred; 2-3 years of customer service experience, including assisting customers by phone. Previous call center and/or finance experience is a plus!

Job Type: Part-time

Pay: $17.00 - $22.00 per hour

For more information, check us out at https://www.timeinvestment.com/