Part Time Scheduler (Remote)

Progression Counseling Group - Beachwood, OH 44122

Job details Salary From $20 an hour Job Type Part-time Number of hires for this role 1 Qualifications

    • Customer service: 2 years (Required)

    • High school or equivalent (Preferred)

Full Job Description

Due to an increase in client demand, Progression Counseling Group is seeking a Part Time Scheduler to start March 1st, 2022. Progression Counseling Group is a private practice located in Beachwood Ohio. We offer outpatient mental health and substance abuse services to children, adolescents and adults.

Candidate must reside in the Cleveland area. Position is completely remote and offers a flexible schedule during business hours. Position will work up to 20 hours/week and be responsible for keeping track of hours worked. This position reports directly to the Office Manager. The scheduler will be responsible for responding to all inquiries about services and new client calls and emails. Ideally, the candidate will be available to answer live calls though if unable, will respond to calls and emails (received during business hours ) within 2 hours. Candidate must have their own quiet, secure environment to handle such calls. As the first contact for new clients, the candidate should have a warm, sensitive, personal, and inviting demeanor, have a professional presentation both written and orally, have good communication skills, time management skills, and be detailed oriented.

Candidate must have two years of customer services experience, understanding of insurance (commercial and Medicaid), be knowledgeable of and able to adhere to confidentiality and HIPAA standards of practice, and have various availability during business hours. Position will be responsible for:

  • Ensuring new clients feel welcomed and safe
  • Answering live calls for scheduling and returning voicemail and email inquiries for service within two hours
  • Scheduling all new clients for initial appointment (future appointments are scheduled with assigned clinicians)
  • Sending new clients required documents within the patient portal and ensuring documents completed and e-signatures obtained prior to first appointments
  • Obtaining client's insurance information and forwarding to billing for eligibility
  • Sending confirmation emails and eligibility information to new clients
  • Uploading necessary documents into clients record
  • Maintaining regular communication with therapist to determine openings
  • Maintaining client waitlist, if applicable
  • Collect/maintain data regarding new client referrals and referrals sources
  • Assist Office Manager and Biller with other duties
  • Maintaining regular communication with Office Manager and Admin

Candidate must be comfortable working with various populations, and have experience working with individuals from diverse ethnic and faith backgrounds. Practice is LBGTQIA+ allied and known to be accepting of ALL. Progression Counseling Group places a high value on staff and has cultivated a work culture of respect, support, collaboration, open communication, transparency, autonomy and a structure that encourages work/life balance. Interested candidates should send cover letter and resume.

Job Type: Part-time

Pay: From $20.00 per hour


  • 401(k) matching
  • Flexible schedule

COVID-19 considerations:
Teletherapy appointments are available for all clients and in-person services are available to clients who are fully vaccinated. All staff are fully vaccinated. This position is completely remote though may often attend in-person meetings and socials

Application Question(s):

  • Do you have experience working in the medical or behavioral health field?
  • Do you have regular availability and flexibility during business hours to perform the duties?
  • Do you have a quiet, secure environment to perform the duties?
  • Are you interested in long term employment?


  • High school or equivalent (Preferred)


  • Working with Insurance: 1 year (Required)
  • Customer service: 2 years (Required)

Work Location: One location

Attention - In the recruitment process, legitimate companies never withdraw fees from candidates. If there are companies that attract interview fees, tests, ticket reservations, etc. it is better to avoid it because there are indications of fraud. If you see something suspicious please contact us: [email protected]