Phone Repair Techs Needed! - S

Cellairis - Surprise, AZ 85374
Estimated $25.5K - $32.3K a year

Hiring for multiple locations in Surprise, Phoenix, Mesa, and Gilbert, Arizona. Cellairis stores are located inside Walmart. We promote from within, with the potential for fast upward growth with our company!

Since its foundation in 2000, Cellairis has grown to more than 500 stores across the world. But the best part is that we're currently looking for new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a tech-savvy individual? Do you enjoy working with cell phone components and/or computer hardware? Well then come join one of the largest and most reputable smartphone repair companies in the US.

About Us:

The unrelenting commitment to customer satisfaction shown by Cellairis has directly resulted in its current period of rapid nationwide growth. Cellairis has become the foremost gadget repair company in the industry, largely due to its low price promise and industry leading Lifetime repair guarantee.

Cellairis handles everything from iPhones, BlackBerrys, Droids, Samsung, and much more. Do you have broken glass on your iPhone 6? A BlackBerry that just won't shake software issues? Let the repair professionals at Cellairis bring your electronic device back to its original look, feel and functionality -- all for much less than buying a new one. And most repairs can be completed while you wait!

From water-damage or shattered displays to complex technical issues, Cellairis is your fast, affordable, reliable repair solution. Visit www.CELLAIRIS.com for more info!

Job Title: Phone Repair Tech/Salesperson and Manager in Training Positions

Pay Rate: Varies based on experience

Job Description: Reporting to the Manager, the Team Member is responsible for interacting with customers on the floor which means BIG PERSONALITY is a plus! Phone Repair Techs also serves customers with diagnosing, troubleshooting and repairing devices, such as smartphones and tablets (Training Provided). Other duties include cash handling, basic cleaning duties, restocking inventory, and performing opening/closing duties.

Key Responsibilities:

* Perform basic phone repairs - screens, batteries, charge ports, cameras, etc.

* Perform basic computer diagnostics/repair - virus removal, data transfer, software install/removal, etc.

* Interact with customers, while selling products/add-ons

* Upselling customers to increase UPT

* Ensures 100% customer satisfaction

Basic Qualifications: Exceptional customer service skills with an OUTGOING PERSONALITY. Ability to upsell customers by building rapport with clients. Excellent technical, problem solving, and analytic skills. Outstanding organizational skills. Works well in team environment. Ability to work flexible hours including weekends and holidays. Brilliant at multi-tasking. High School diploma or GED.

Preferred Qualifications: Experience repairing smartphones or working in a retail sales environment required.

Tasks and Responsibilities: Greet customers in a friendly manner and maintain a positive work environment. Present and sell company products. Answer phone calls to the store with a professional, courteous and friendly demeanor. Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations. Keep track of all devices and inventory while safeguarding all store stock. Utilize the NCR POS to maintain an accurate record of customer information and a real-time status of each repair. Maintain the cleanliness and professional appearance of the store. Diagnose, troubleshoot and repair devices Provide recommendations for problem resolution. Explain complex technical issues to customers in a non-technical, simple to understand manner. Provide repair and replacement estimates to customers. Ensure that all repairs meet or exceed Cellairis quality standards.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

Cellairis is an equal opportunity employer M/F/D/V

Job Type: Part-time

Benefits:

  • Employee discount
  • Flexible schedule

Schedule:

  • Monday to Friday
  • Weekend availability

Supplemental Pay:

  • Bonus pay
  • Commission pay
  • Tips

Ability to commute/relocate:

  • Surprise, AZ: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • Phone Repair: 1 year (Preferred)
  • Sales: 1 year (Preferred)

License/Certification:

  • Driver's License (Preferred)

Work Location: One location

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