Principal Continuous Improvement Specialist

Portland General Electric - Portland, OR

This is an exciting time to join Portland General Electric. As Oregon’s largest electric utility, Portland General Electric is leading an energy transformation that will harness the power of clean and renewable resources. Our vision for a clean energy future relies on three interrelated and overarching strategies: de-carbonize through investing in clean and reliable energy; modernize through a smarter more resilient grid; and empower our customers in their energy technology choices.

We’re searching for innovative, customer and results-obsessed leaders to help power our mission and lead the way in championing the world’s clean energy future!

Principal Continuous Improvement Specialist

This role is part of the Continuous Improvement team and supports process owners in identifying, designing, analyzing, implementing and improving core business processes. This role requires specialized depth and breadth of expertise in this area, because you will be responsible for coaching internal customers and process owners. You will interpret internal and / or external business issues and recommend best practices. You will solve complex problems; taking a broad perspective to identify innovative solutions. This role works independently, with guidance in only the most complex situations and may lead functional teams or projects. We are looking an individual with hands on experience with Lean operating Systems.

Key Responsibilities

  • Planning and Analysis: Defines strategic continuous improvement objectives. Analyzes business needs and identifies potential process improvement initiatives aligned to strategic objectives. Scopes potential initiatives to forecast the anticipated benefits and resource needs of each. Prioritizes projects and negotiates for resources. Develops departmental and/or cross-functional continuous improvement plans and collaborates with other departments to determine resource constraints and points of overlap. Maintains repository and roadmap of continuous improvement activities.

  • Process/Continuous Improvement: Proactively manages complex, widely-scoped and/or cross-functional improvement initiatives. Identifies strategic objectives. Develops project plans, success metrics and acceptance criteria. Collaborates with others to assign tasks, mitigate risks and ensure timely implementation. Develops overall risk management strategy. Identifies and manages risks.

  • Stakeholder Engagement/Change Management Develops communication and change management strategy aligned with corporate objectives. Implements or oversees implementation of communications plans. Develops and implements timely and accurate status updates customized to stakeholder needs, including to executives. May develop and implement reports, training materials, presentations, proposals and supporting materials.

  • Impact Assessment Assesses impacts of changes to process, technology, organization structure and policy in connection with very complex midsize to major projects and strategic initiatives and in consultation with officers, managers, supervisors and individual contributors. Evaluates effectiveness of change efforts.

  • Project Reporting and Documentation May design, implement and maintain file architecture system or oversee the design of a file and document system. Archives and organizes or oversees the archive and organization of all project documentation. Facilitates lessons-learned discussions and documents information for future projects. Ensures document retention complies with appropriate regulations when applicable.


  • Requires a bachelor’s degree in business, communications, organizational development, psychology or other related field or equivalent experience.

  • Typically, eight or more years in project management, change management, process improvement, consulting or a related field.

  • Strongly prefer Lean Six Sigma Black Belt, CBPL, CCIM and/or change management certification such as PROSCI.

  • Advanced knowledge of business process re-engineering and continuous improvement methods and concepts.

  • Advanced knowledge of systems thinking concepts and principles.

  • Advanced knowledge of group problem-solving methods and techniques, including problem analysis, nominal group and brainstorming techniques and consensus building.

  • Advanced knowledge of process improvement methodologies and the application of human factors.

Join us today and power your potential!

To be considered for this position, please complete the following employment application by the posting close date. A cover letter may be needed with your application to be considered for this position.

PGE believes in rewarding strong performance. We provide a total compensation package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

Talent Acquisition Contact:


This job posting will close at 12:01 am Pacific Time on the closing date listed below:


At Portland General Electric, we’re innovators, builders, and achievers. We’re committed to powering our customers’ potential and making a difference for our community and the planet. Today, that commitment includes developing an intelligent and resilient electric grid, electrifying transportation and de-carbonizing the energy sector.

We’re proud to deliver an exceptional experience to help our customers thrive. Our mission is to make clean, reliable and affordable energy services available to all. We obsess over serving customers and are committed to growing employee career paths with purpose. Equity and inclusion are core business values; we celebrate our differences and are committed to developing teams that reflect the communities we serve.

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