Process Assistant

Amazon.com Services LLC - Kernersville, NC
  • High School or equivalent diploma
  • 1+ year of experience working with computers and Microsoft Office (Outlook, Word, Excel)
  • Candidates must be at least 18 years of age
  • Work 40 hours/week, and overtime as required
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
  • Able to lift up to 49 pounds, stand/walk for up to 10-12 hours, and be able to frequently push, pull, squat, bend and reach with or without reasonable accommodation
  • Associates must be in good standing
  • Ability to work overtime as required
  • Ability to work flexible schedules/shifts/areas
  • Continued meeting or exceeding of department performance goals

The Process Assistant is assigned to the Area Manager, and will hold responsibilities specific to the different Fulfillment Center areas.

Key Job Elements:
  • Helping support daily management of department duties, including allocating labor, leading meetings, assigning job duties, and communicating with internal and external suppliers
  • Providing policy follow-up, attendance tracking (duties do not extend to discipline)
  • Tracking and reporting of ATS/labor hours
  • Assisting the floor as an associate resource, training associates and verifying SOP compliance
  • Ensuring successful area performance, through tracking, reporting and feedback of associate performance
  • Participating in Operational Excellence initiatives in some capacity
  • Filling in as needed with production duties
  • Fully understanding workflow and daily production goals
  • Reviewing and updating SOP as required
  • Identifying and addressing safety hazards within the work area

  • Education beyond High School, and/or prior experience managing employees
  • Excellent interpersonal skills
  • Demonstrated problem solving skills and analytical skills
  • Demonstrated communication skills (written and verbal) with all levels of Amazon associates and management
  • Experience with an FC kaizen or Shingi event
  • An awareness and willingness to use OE tools and techniques
  • Experience working in Problem Solve a plus
  • Leadership ability
  • Respect from associates in production area
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