Receptionist/ Clerical

Overview:

Job Summary:

A Receptionist is responsible for promoting the professional image of Whitaker Construction Co. through a friendly, courteous manner and accurate information. The receptionist is the first image of the company most customers meet. Clerical work will be assigned as needed and expect a high level of accuracy in all work activities.

• Employee Stock Ownership Plan (ESOP). Employees earn shares in the company – All employees have ownership in the company and its success
• Competitive wages
• Health, Dental, Vision, Life, Short Term Disability, Supplemental Insurance
• 401K and Match
• Vacation
• Paid Holidays
• Paid Personal Days
• Quarterly Incentive Program (profit sharing)
• Referral Bonuses
• Employee Assistance Program (EAP)

Roles and Responsibilities:

Including but not limited to the list below.

• Receives all incoming calls quickly, courteously, and directs callers to the correct individual or department
• Familiarizes self with the WCC Companies activities and staff responsibilities so that calls are answered knowledgeably
• Greets visitors and directs them to the proper person or department, and monitors visitors to the office
• Keeps reception area neat and organized at all times; maintains all equipment in the reception area
• Responsible for the proper care and usage of computer, fax, printer and photocopiers, and other office equipment
• When necessary, takes messages for staff who are away from their desk/office
• Maintains confidentiality of sensitive information.
• Data Entry.
• Voicemail/telephone administrator, including maintenance of system, ordering new lines or disconnects; time change requirements; office greeting message during holidays and other special events; trains new employees through voice mail box setup; switches telephone extensions when needed
• Trains designated switchboard relief operators on all aspect of reception duties
• Outgoing mail (sorts, postage, envelopes and labels)
• Responsible for courier service including preparation of courier slips, tracking, maintains accurate log of prepaid courier usage and submits log to accounting on a monthly basis
• Responsible for faxes, receipt and distribution of incoming faxes, sends outgoing faxes, and resends faxes not delivered
• Provides clerical support as required, including data entry
• Responsible for the security of the reception area, including opening and locking front entrance, lights etc.
• When required, provides direct administrative support for supervisor and applicable office staff
• Recommends changes to information systems and office practices to enhance the efficiency and effectiveness of job duties
• Assist DOT Specialist with maintaining driver files
• Other duties as assigned

• High school diploma/ GED
• At least 6 months to 1 year of related work experience
• Professional, Polished Telephone Etiquette
• Ability to deal with the public and WCC employees in different situations in a pleasant, courteous, and helpful manner
• Able to establish and maintain effective working relationships with others
• Multi-task various assignments and meet deadlines under pressure
• Organize and maintain accurate records
• Working knowledge of the use of office equipment including telephone switchboard
• Ability to work accurately and well under pressure
• Excellent business English, grammar, spelling, and punctuation
• Good mathematical skills
• Effective and efficient with Microsoft Office Programs such as Outlook, Word, and Excel.
• Willing to train and become knowledgeable with Whitaker Construction Co., Inc. membership software
• Physical and emotional ability and dexterity to perform required work and move about as needed in a fast-paced, high-intensive work environment

• Able and willing to work long hours including day, night, weekend shifts as needed, and work outside of normal hours.
• Able to walk, lift, reach, stoop, stand, grasp, balance, climb, kneel, crouch, and lift up to 50 pounds frequently.
• Able to work in outside environments being subjected to weather changes, noise, vibrations, and job hazards.
• Ability to do physical labor and other strenuous physical tasks.