Service Clerk

Hutson, Inc - Hopkinsville, KY 42240

Purpose:
Assist the service manager or Shop Foreman in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership.

Responsibilities:
  • Post Technician time to Work Orders.
  • Report Service Department time to Payroll.
  • This person is in charge of opening, reviewing, and closing all work orders.
  • Create quote from existing SPG/MST library.
  • Answer all Service Department directed calls.
  • Address/engage all Service Department customers.
  • Collection of payment upon completion on job(s).
  • Interaction with John Deere personnel.
  • Send internal quote for trade-in equipment.
  • Maintains Service Department filing and records.
  • Updates customer profiles using equipment, hours, or other information from the work order(s).
Experience, Education, and Skills:
  • 2-3 years of experience as a service/warranty clerk is preferred.
  • Administrative, data entry, or office setting experience would be beneficial.
  • High School Diploma or GED equivalent is required.
  • Basic knowledge of accounting practices.
  • Ability to use standard desktop load applications such as Microsoft Office and Internet functions.
  • Knowledge of office procedures.
  • General understanding of mechanical/technical terms is preferred.
  • Knowledge of equipment models or numbers.
  • Basic knowledge of how pieces of machinery function or what they are intended to do.

Essential Eligibility Requirements:
  • Valid Driver’s License
Essential Job Requirements:
1. General Physical Requirements:
  • Light work: Exerting up to 20 pounds of force occasionally and/or negligible amount of force constantly to move objects.
2. Physical Activities:
  • Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Lifting, Fingering, Grasping, Feeling, Talking, Hearing, and Repetitive Motions.
3. Visual Acuity:
  • The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (includes inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
  • The worker is required to have visual acuity to determine the accuracy, neatness, thoroughness of work assigned or to make general observations of facilities or structures.
4. Working Conditions:
  • None: The worker is not substantial exposed to adverse environmental conditions.

To apply, forward a resume to [email protected] or visit our website, www.hutsoninc.com.

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