Job Overview
We are seeking a dedicated and detail-oriented Front Desk Clerk/Night Auditor to join our hospitality team. This role is essential in providing exceptional guest service and ensuring the smooth operation of our hotel during the night shift. The ideal candidate will possess strong customer service skills, a background in hotel management, and a passion for guest relations. Bilingual candidates are encouraged to apply, as effective communication is key in delivering outstanding service.
Duties
- Greet guests upon arrival and provide a warm welcome to ensure a positive first impression.
- Manage front desk operations, including check-ins and check-outs, while maintaining accurate records.
- Conduct night audits to reconcile daily transactions and ensure financial accuracy.
- Handle guest inquiries and resolve any issues or complaints promptly and professionally.
- Maintain knowledge of hotel services, local attractions, and amenities to assist guests effectively.
- Utilize phone systems to manage incoming calls and provide information or assistance as needed.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction throughout their stay.
- Uphold the highest standards of cleanliness and organization at the front desk area.
Experience
- Previous experience in a hotel or resort setting is preferred, with a focus on front desk operations.
- Strong background in customer service, demonstrating excellent communication and interpersonal skills.
- Familiarity with hospitality management practices and night audit procedures is advantageous.
- Proficiency in phone etiquette and handling multi-line phone systems effectively.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
Join our team as a Front Desk Clerk/Night Auditor and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry.
Job Type: Part-time
Pay: $15.50 - $16.00 per hour
Expected hours: 16 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Overnight shift
Work Location: In person
