Technician, Student Services

Mohave Community College - Bullhead City, AZ
Salary: $14.50 Hourly

Location: Bullhead City, AZ

Department: Student Services

Job Number: 13-00882

Description

Candidates for this position will participate in a skills test prior to interviewing.
Testing will cover computer software knowledge relevant to the position.

Responsible for creating an outstanding experience at every interaction for both external and internal customers (students, faculty, administrators, and staff) seeking answers. Armed with strong knowledge of the college - policies, procedures, and systems - and a passion for customer satisfaction, the student services technician provides answers to customers calling in or arriving on campus with questions about any aspect of the college in a friendly and professional manner.

See more details about this position here.

Will work non-traditional hours to include nights, weekends and holidays. May be required to work at various campuses depending on student services traffic.

What we'll love about you:

  • Your record of excellence in collaboration, working with others in the spirit of partnership, transparency and care, to inspire action.
  • Your strong ethical orientation and ability to make discerning, evidence-based decisions.
  • Your exceptional talents in using Microsoft Office products to support this high-functioning team.
  • Your outstanding organizational skills which will help this team effectively support businesses located throughout Mohave County.
What you'll love about us:
  • We create the future by cultivating relentless curiosity in our students and each other to unlock new opportunities and break barriers. We take risks, adapt to oncoming challenges and opportunities, and engineer new ideas as we learn together from our mistakes and successes.
  • We engage fearlessly, bringing passion and energy to our work by dreaming big, being bold, having fun, and fostering a caring environment. Celebrating each other and our results with enthusiasm makes our work meaningful and exciting.
  • We build together. Our individual differences and backgrounds strengthen our teams, where we seek input and ensure every voice is heard. We amplify our impact when we empower each other to take ownership and work together toward common vision.
  • We live authentically, being our best when we share information openly, create clarity, invite stakeholders to participate in decision-making, and communicate with utmost respect.
  • We care! We care about our students, our communities and each other, finding ways to actively engage and invest in the success of those we serve.
Typical Duties
  • Answer and respond to a high-volume of inbound calls emails and in-person inquiries with the highest degree of politeness and professionalism at all times.
  • Provide telephone-based end-user tier-1 information technology support and training for college wide operations by serving as a central point of contact for college users with software, hardware, networking, and telecommunications questions and problems, and acting as an advocate for customers in obtaining and utilizing services.
  • Provide telephone-based tier-2 support to customers calling about general information, financial aid, registration, class scheduling, advising, and miscellaneous student information. Convey correct information using databases provided.
  • Prepare a variety of technical documents, which involves: collecting and verifying information; assembling, compiling and printing reports; proofreading and distributing reports.
  • Process and maintain accurate and detailed records and documents; prepare student records and associated correspondence; data entry, document imaging, and retrieve information from databases and verify the completeness and accuracy of the information submitted.
  • Build rapport with customers via in-person contact, phone and web.
  • Accurately and thoroughly document call and visits in customer profiles. Maintain all logs and reporting documentation as required.
  • Look for trends in calls, customer visits and notifies supervisor of abnormalities in patterns. Identify and escalate situations requiring urgent attention.
  • Work with the testing coordinator, when necessary, in arranging and supervising a variety of assessments and test batteries on the campus assigned.
  • Perform follow-up procedures in a timely and consistent manner.
  • Make outgoing calls to existing and prospective students based on college goals.
  • May provide mentoring to new employees.
  • Maintain department quality and productivity standards.
  • Adhere to college, federal and state administrative procedures, guidelines, initiatives and directives to ensure compliance with all relevant regulations affecting college operations.
  • Stay current with policy and procedure related to the college environment.
  • Handle highly sensitive information and confidential records and materials in compliance with state and federal regulations.
  • Perform other tasks of a similar nature or level as assigned.
  • NOTE: The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

    Qualifications

    Associate's Degree and 2 years related experience or an equivalent combination of education, training and experience sufficient to perform the essential functions of the job.

    Application Instructions

    It is the responsibility of each applicant to have the necessary documents on file in order to continue in the application process for this position.

  • A complete electronic employment application form. Please do not use "see resume" in any application field. Statements such as this will disqualify your application.
  • Cover letter addressing the criteria listed in the job announcement and your qualifications for this position.
  • Benefits

    Mohave Community College offers our full-time employees a comprehensive benefits package including:

    • 17 paid holidays per year
    • 40 hours of sick leave and 120 - 180 hours of paid time off
    • basic medical, dental, vision, life and accident insurance coverage provided
    • matched contributions to Arizona State Retirement System
    • Tuition voucher for MCC courses for employee and dependents
    Arizona State Retirement System: https://www.azasrs.gov/content/new-and-prospective-members

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