Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier hotel/resort. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a warm and welcoming atmosphere. This role requires excellent communication skills, a strong understanding of hospitality standards, and the ability to manage various tasks efficiently in a fast-paced environment.
Responsibilities
- Greet guests upon arrival with a friendly demeanor and assist with check-in/check-out procedures.
- Manage reservations and maintain accurate records using hotel management software.
- Answer phone calls promptly, utilizing effective phone etiquette to address inquiries and provide information about hotel services.
- Handle guest requests and complaints with professionalism, ensuring guest satisfaction at all times.
- Collaborate with housekeeping and maintenance teams to ensure that guest rooms are ready for occupancy.
- Provide information about local attractions, dining options, and hotel amenities to enhance the guest experience.
- Process payments accurately and maintain a balanced cash drawer at the end of each shift.
- Assist in training new front desk staff as needed.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred.
- Familiarity with phone systems and hotel management software is advantageous.
- Strong communication skills with an emphasis on customer service; bilingual or multilingual abilities are a plus.
- Ability to work flexible hours, including weekends and holidays as required by hotel operations.
- Excellent organizational skills with attention to detail to manage multiple tasks effectively.
- A positive attitude, strong work ethic, and ability to thrive in a team-oriented environment.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Type: Part-time
Pay: From $16.00 per hour
Expected hours: 21 – 27 per week
Schedule:
- 8 hour shift
- Overnight shift
Work Location: In person
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